Learning Coordinator, Delivery Services Aces

2 days ago

Heathwood, Australia Amazon Commercial Services Pty Ltd Full time

Proficient in using learning management systems (LMS)
- Skilled in data analysis and visualisation
- 1+ year of learning system management experience, or 2+ years of experience at Amazon
- Excellent oral and written communication skills

The AU Delivery Services Learning team is looking for a Learning Coordinator to join our Amazon Logistics team in Heathwood, QLD.
The position will be responsible for deploying and executing learning & training Delivery Services plans to support Delivery Station/Sort Centre execution, aligned with Learning & Development strategy. This role will be focused on developing material and training session’s execution with current and new Associates, focused on improving operational metrics by standardising process execution.
Key job responsibilities
- Develop, assess, track, and facilitate training related programs for new and current entry level employees.
- Work closely with stakeholders and relevant team members for preparation and coordination of training events based on site/regional needs.
- Build trust with peer(s) across the AU AMZL team and collaborates on regional learning projects.
- Serve as a Subject Matter Expert (SME) for onboarding; coordinating all training needs.
- Facilitate certified job and compliance training including ongoing audits, badge creation, data entry and retrains.
- Travel intermittently among local Delivery Services sites to provide maximum coverage in their region.
- Maintain, prepare and distribute data on key metrics for their delivery station/region.
- Monitor adherence to standard work and quality and coach associates accordingly.
- Ensure area readiness and area organisation for all Learning Experience areas to ensure they are prepared to support all Delivery Station training activities.
- Escalate any barriers to Learning Manager or appropriate escalation point.
- Collaborate and support the wider Delivery Services Learning Team.
- Certificate IV in Training and Assessment or Learning Design and Facilitation or a Bachelor's degree in Education
- Experience in Instructional Design, Human Resources, or a related field
- Experience in complex problem-solving and working effectively in a fast-paced, deadline-driven environment

**Acknowledgement of country**:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
**IDE statement**:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.

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