Customer Care Consultant Level 1

2 weeks ago

Charlestown, Australia Allianz Australia Full time

At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there's flex for balance and the support you need. So come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let's care for everyone's tomorrow so we can create a better future together.

**Customer Care Consultant - CTP Claims | Charlestown (12-24month fixed term hire)**
- Put the customer at the heart of everything you do
- Feel empowered to make a positive impact
- Be trusted to do what's right

**What if you could play a more hands-on role in helping injured customers get back on their feet?**

You'll be directly improving our customer's lives and well-being. You'll deal with people experiencing challenging times, but your job is to deliver a positive customer experience for them - and this is what makes it highly rewarding. As someone who builds excellent relationships, you'll help individuals, engaging with them and relevant stakeholders with the outcome of maximising return to work and return to health outcomes. Along the way, you'll educate our customers on what will happen at every stage and support them with anything they will need to know about their claim.

**You'll be responsible for**:

- Determining liability and managing a portfolio of CTP claims for customers who have sustained injuries following a motor vehicle accident
- Building effective working relationships with key stakeholders, injured customers, family members and medical professionals to drive successful outcomes
- Assessing claims for reasonable and necessary treatment and rehabilitation requirements
- Assessing and managing injury needs of customers, handling correspondence regarding CTP benefits, treatment and rehabilitation and interpret medical reports

**Important to your success**:

- You will have the drive and interest to your customer focused experience and approach to grow a career in case management
- You will be known for your empathetic style and customer focused approach which allows you to ‘walk in our customer's shoes'
- The ability to handle difficult situations and act in a professional manner whilst resolving complex situations in a timely manner
- Solid problem solving and relationship building abilities
- Experience in a similar case management role within personal injury insurance (highly desired) / customer services / office administration
- Year 12 certificate or equivalent
- High attention to detail, excellent time management skills and the ability to adapt when changes occur

**What's on offer?**
- A tailored learning and career program to help you get to where you want to go within Allianz
- An exciting opportunity to join a global iconic insurance organisation that prioritises workplace culture, job satisfaction and work-life balance
- A positive and supportive team environment, we work together to achieve great results for our customers

**About us**

Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

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