Team Leader

The Team Leader - Student Success and retention role leads a range of services and functions across the entire student journey, including the Student Engagement team. The role actively supports ‘at-risk’ student cohorts providing tailored, holistic support to students who may face additional barriers to study. This position involves strategic oversight, program and campaign development, and direct supervision of staff to foster a supportive and inclusive environment that maximizes student success and retention.

The role is responsible for the coordination and provision of engagement services to Chisholm’s student community, providing wrap-around support, helping students achieve their study goals, engage in student life, and balance their personal wellbeing and study needs. With responsibility across key student engagement functions, the incumbent will be required to collaborate across Student Support and Engagement teams and also delivery business units to improve the overall student experience.

This role supports transitional stages that occur in the student journey, supporting student success and retention through connection to further student support services. The role contributes to improving participation, completion rates and graduation outcomes for students.

**ABOUT THE ROLE**

As a Team, Leader you will:

- Provide dynamic leadership and direction to Student Engagement team to ensure that service delivery is efficient, effective and customer focused, with a focus on first contact resolution.
- Establish and maintain key relationships with business areas and external vendors to ensure resources reflect the needs of course delivery.
- Develop and execute engagement campaigns with at-risk student cohorts that creates an effective link between the student and support network/services within the Institute.
- Provide multifaceted and holistic support to academically ‘at-risk’ student cohorts to increase student success and retention rates, through a range of support mechanisms including individual support, encouraging social connection, facilitating workshops, and engaging with specialised support areas and delivery departments to provide a tailored support model.
- Generate weekly data reports on team engagement with student community, and at-risk student cohorts
- Support and assist professional educators and support services to ensure that the induction/orientation of students is comprehensive and reaches all commencing at-risk student cohorts.

**ABOUT YOU**

You are a highly motivated individual with-- Experience designing and implementing Student Engagement programs/initiatives.
- Experience leading teams and/or stakeholders in the delivery of Student Engagement programs/initiatives.
- Demonstrated experience in developing targeted digital engagement campaigns designed to produce an uplift in conversion
- Experience leveraging a range of multidisciplinary supports to deliver student engagement and retention.
- Excellent skills in digital data gathering, analysis and reporting.

**Qualifications required for the role**:

- A related Degree in people related services; or lesser formal qualifications with substantial experience and specialist expertise in communications, community services and/or significant student support and engagement experience.
- It would be desirable if you have a Certificate IV in Training and Assessment.

**ABOUT US**
Chisholm is one of the largest vocational training providers in the state with a team of over 1,400 dedicated staff supporting 41,000 students who choose to study at Chisholm and training at our modern campuses across Melbourne’s southeast and online. We partner with governments, educational institutes, and businesses worldwide, sharing our expertise in vocational education.

We offer over 400 courses that include nationally accredited pathways from secondary school programs and short courses, through to certificates, diplomas, and degrees.

At Chisholm, we embrace differences in gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation. We know that diversity and inclusion help us to attract, recruit, engage and retain a team of talented people.

To learn more about Chisholm click here

**WHAT WE OFFER**
- **An Inclusive work culture**:

- Chisholm is resolutely diverse. We celebrate our people’s unique contributions to achieving our ambition to transform lives through **relevant and responsive high-quality education.**:

- **Professional Development**:

- continue to grow your career as you nurture your students
- **Networking Opportunities** with Industry Partners
- **State of the art facilities** on our campuses
- **Free on-site parking** as well as locations close to public transport
- **Free Employee Assistance Program**:

- get the support you want. Its confidential.
- a cover letter
- your resume
- contact details of three (3) referees
- Certified copies of all qualifications and transcripts as list