Home Care Package Case Manager

4 days ago

Frankston, Australia SAI Home and Community Care Full time

Newly created position within rapidly growing team
- Competitive $$$ | Employee Benefits
- Frankston Location | Hybrid Work Arrangement

**About Us**

SAI Home and Community Care is a Melbourne-based boutique home and community care provider that services in the Southeastern and Mornington peninsula regions. We have served our local community providing personalised care services for over 45 years. We focus on building strong connections with our employees and clients. At SAI, we don’t see our roles as a job, but as a career that can bring a purpose in life through the work that we do.

SAI also offers a supportive, inclusive management team and ongoing development opportunities. Our range of employee benefits include competitive remuneration, travel allowance and an opportunity to learn different aspects of the business.

**About the Role**

The HCP Care Partner role focuses on delivering outstanding person-centred support to our clients. Through building meaningful relationships with internal and external stakeholders, this role is responsible for ensuring that clients are receiving the care and support that they need to live the life that they choose. Key elements of the role include:

- Coordinating services within business guidelines
- Implementing client service responsibilities in line with package or customer/client
- Ensuring all packages are filled as per target and package guidelines and requirements are met
- Conducting assessments and reviews as required, and undertaking intake of new clients

The role is based in our Frankston Office with WFH flexibility.

**About You**

You are a supportive, friendly, and organised individual with excellent time management, leadership and customer services skills. You thrive in a dynamic and innovative environment and enjoy being part of a highly skilled team who believe in the care and service that they provide. You also have:

- Experience in a similar role and health related qualifications (EN, RN, OT, Physio)
- Knowledge, understanding and experience in Aged care, disability or Home and Community care
- A genuine desire to deliver outstanding customer service in all interactions.
- Strong communication and interpersonal skills with a focus on building and fostering meaningful relationships

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