Customer Service Representative

This role is open to Aboriginal and Torres Strait Islander applicants only, in accordance with the NSW Police Force Aboriginal Employment Strategy._
- Applicants for this role must be of Aboriginal and Torres Strait Islander decent, identify as being an Aboriginal and be accepted by the Aboriginal community as defined by the Aboriginal Land Rights Act 1983. This is also in accordance with Part 5, Clause 26 of the NSW Government Sector Employment Rules 2014._
- An Aboriginal person (as defined by the Aboriginal Land Rights Act 1983) means a person who:_
- is member of the Aboriginal race of Australia, and_
- identifies as an Aboriginal person, and_
- is accepted by the Aboriginal community as an Aboriginal person_
- Clerk Grade 1/2_
- Ongoing Full-Time_
- Tuggerah_

**About us**

The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW.

**About the role**

We have an opportunity for Customer Service Representatives to be part of our PoliceLink, Communication Services Command team. The Customer Service Representative supports customer service delivery by responding to and processing urgent and non-urgent enquiries contacts for customers, providing information and advice and escalating issues as applicable.

**_ Ongoing Full-time positions are 70 hours per fortnight - working 8 x 9.75 hour shifts (inclusive of 1 hour unpaid meal break)_**

**_ Ongoing Part-time positions are 35 hours per fortnight - working 7 x 5 hour shifts. Salary will be paid on a pro-rata basis._**

This role is classified as a shift worker in accordance with clause 3.58 of the Crown Employees (NSW Police Force Administration Officer and Temporary Employees) Award 2009. Shift penalties are paid as appropriate in accordance with clause 87.1 of the Award.

In addition to base salary, penalty payments of 50%, 75%, 150% are payable for shifts worked on Sat, Sun and public holidays & shift allowances of 10-15% are applicable for some weekday shift start times.
- be committed to perform rotational shift work to cover 24 hours per day, 7 days per week;
- be prepared to undertake and successfully complete training in all PoliceLink business streams and Certificate III in Customer Contact; and
- provide a FULL Birth Certificate.

**What we can offer you**

At NSWPF our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join the NSWPF include:

- competitive salary;
- flexible work options;
- opportunity to purchase leave;
- annual leave loading;
- corporate wellbeing programs including seminars and the Fitness Passport;
- free annual influenza vaccination; and
- salary packaging options via superannuation contributions or a novated vehicle lease.

**How to Apply**

Applications can only be submitted electronically via the I Work for NSW website.

To be considered for this role, attach a cover letter (2 pages maximum) and an up-to-date resume that clearly details your skills & experience as relevant to this role.

Please do not attach copies of qualifications, certificates or documentation (other than what has been requested) - you can bring these if called for interview.

**Target Question 1**:
Provide an example of when you have worked in a team. Describe your role and how you assisted the team to achieve an outcome.

**Target Question 2**:
Demonstrate how you took responsibility for delivering a service that met a customer's requirements.

Please contact hiring manager **Donna Borg via (02) 4352 0016** for any questions regarding the position.
- an Australian Citizen;
- a permanent resident of Australia; or
- a New Zealand citizen.

**Our commitment to Diversity**

The NSW Police Force is a proud employer of a diverse range of people. We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees. Differences are embraced, contributions are valued, and everyone has a sense of connection and belonging.

This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.