Team Leader, Waurn Ponds Estate

**Job no**: 574150
**Work type**: Full-time
**Location**: Geelong - Waurn Ponds
**Categories**: Hospitality
- Based at our Geelong, Waurn Ponds Campus
- Full-time and continuing
- HEW 6 $92,573 - $99,972 + 17% Superannuation

**Why work with us?**

At Deakin you will have access to benefits such as a variety of leave options including generous parental leave and the ability to purchase additional leave; flexible working arrangements to help manage your work-life balance; ongoing learning and development opportunities to grow your career; an inclusive and supportive culture and environment to work in, both online and on campus.

**Who are we?**

Deakin is a cutting-edge public university in Victoria, revolutionising education with 61,000 students across seven campuses: Melbourne Burwood, Geelong Waurn Ponds, Geelong Waterfront, Warrnambool, Deakin University Lancaster University Indonesia (DLI), GIFT City, India and our dynamic online Campus. We're proud to be a progressive and open-minded university, delivering the highest student satisfaction in Victoria and consistently ranked in the top 1% of the world's universities.

**About the role**

The Team Leader is responsible for leading the Front of House operations at Waurn Ponds Estate and other locations and venues as required, to provide and maintain the highest level of customer service to all clients’ food and beverage needs. The position will ensure efficient and effective resourcing of staff, equipment, beverages and delivery of all event requirements.

**As a Team Leader, Waurn Ponds Estate you will**:

- Lead the team to provide high-end customer service, ensuring that the dining and front of house experience exceeds guest expectations and compliments the centre
- Develop and implement effective team training for food and beverage service including substantial wine knowledge, be the champion of using and troubleshooting issues with audio visual equipment and recognise any further development that may be required for the team
- Implement a new Point-of-Sale system, provide staff training and generate weekly & monthly sales reports
- Oversee and lead the team in the day-to-day operation including set up/pack up, service delivery, presentation, maintenance, cleanliness and safety of event spaces
- Seek customer feedback to ensure continuous improvement in service and food and beverage offering
- Generate new ideas in line with market trends to innovate process and practice, including through technology and automation
- Communicate with a variety of stakeholders ensuring the most appropriate influencing technique for a given situation to increase understanding

**To be successful, you’ll have**:

- A Degree with subsequent relevant experience; or
- An equivalent combination of relevant experience and/or education/training in hospitality services
- At least five years demonstrated experience in a similar position
- Knowledge of liquor licensing laws and food safety regulations
- Managing a team

**Here's how to apply**:
Please submit your updated resume and a short cover letter outlining your skills and experience.

**Applications for this position close on Friday, 11th of July at 11.55PM**

**Are You Ready?**

Deakin is a Victorian university with a global impact. We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.

We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success.

**Advertised**: 26 Jun 2025 AUS Eastern Standard Time