Jira Administrator

1 week ago

Melbourne, Australia Bizessence Full time

**About the Role**:
We are seeking a JIRA and Confluence Administrator to join our team and play a crucial role in maintaining and optimizing our Atlassian tools. You will be responsible for the day-to-day administration, configuration, and support of both JIRA and Confluence, ensuring they effectively meet the needs of our users and support our business processes.

**Responsibilities**:

- Configure JIRA projects, workflows, boards, and custom fields.
- Manage user accounts and permissions.
- Create and maintain reports and dashboards to track project progress and team performance.
- Automate workflows and processes to improve efficiency.
- Troubleshoot technical issues and provide support to JIRA users.

**Confluence**:

- Create and manage Confluence spaces and pages for collaboration and knowledge sharing.
- Establish and enforce best practices for content creation and organization.
- Administer user access and permissions for Confluence.
- Provide support to Confluence users.

**General**:

- Stay up-to-date on the latest features and functionalities of JIRA and Confluence.
- Identify opportunities to improve the user experience and optimize the use of both tools.
- Collaborate with stakeholders across various departments to understand their needs and tailor solutions accordingly.
- Document processes and procedures related to JIRA and Confluence administration.
- Perform system backups and ensure data integrity.

**Qualifications**:

- Proven experience as a JIRA and/or Confluence administrator (or equivalent experience)
- Strong understanding of Agile methodologies and project management practices
- Excellent problem-solving and analytical skills
- Strong communication and collaboration skills
- Ability to work independently and as part of a team
- Experience with scripting languages (e.g., Python) and APIs (a plus)

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