Reddy Express Knoxfield Stud Rd

Position Assistant Manager Division Reddy Express
Responsible Site Manager Department Retail Operations
**Primary Function**:

- To support the Site Manager in the delivery of an exceptional customer experience and key financial results.
- To provide Site Manager relief as required.
- To ensure safe and excellent execution of business policies, procedures and shop/forecourt standards.
- To assist in leading a high performing and engaged team.
- To embrace and lead change

Area of Accountability Key Responsibilities Performance Measures
HSSE
- Adhere to, monitor and implement company policies and applicable legislation as advised by Reddy Express relating to HSS&E.
- Actively manage HSE incidents and hazards to ensure timely corrective action is taken.
- Ensure effective implementation of the SafetyCARE Injury Management Systems and Processes.
- Contribute to the review of the Reddy Express Health Safety & environment Strategy and systems as required.
- Accountable for a safe site for everyone, every day by implementing and evaluating safe work practices, improving safety performance and celebrating safety achievements by identifying, managing, reporting site hazards and reporting site incidents.
- 100% hazards are managed/reported
- 100% incidents are reported
- 100% completion of assigned items from Safety Evaluation action plans
- 100% Business checklist
- 100% compliance to the Food Safety Management System
- All team members are trained in relevant Safe Work Practices & complete applicable HSE training programs
- 100% compliance to Environmental procedures
- First 60 minutes process for injury management and early intervention

Provide exceptional service to our customer
- See everything we do through the eyes of the customer.
- Provide and role model exceptional customer service at all times through understanding customer needs.
- Drive continuous improvement in customer service looking at the whole customer journey, from the merchandising of products to the greeting and farewell.
- Managing customer enquiries
- Customer feedback.
- Express Extra results
- Reddy to listen results

Driving Sales
- By having great availability at all times.
- Able to use the tool that has been provided to improve orders (DAX/ Set mins/ CAO orders).
- Able to identify the best sellers in every promo and order accordingly to maximise sales opportunity.
- Able to upskill/ engage the team to increase the basket spend.
- Able to influence the team to increase the conversion rate.
- Balance scorecard
- Shop sales component
- Stock holding
- Basket spend
- Utilising the Reporting Hub tools for business guidance on orders and sales history

Lead and develop team
- Work with team members to ensure excellent execution every time of People and Culture policies and procedures including Equal Employment Opportunity (EEO).
- Role model Code of Conduct and our values
- Recognises and celebrates achievements & behaviours.
- Create a culture of trust and openness
- Team member turnover
- Team member performance
- Team member engagement (Always Open Survey results)
- Hours to target or below

Communication
- Strong verbal and written communication to all site team members using the tools available (site diaries, communications folder, notice board, etc)
- Effective communication of issues, challenges and feedback to Retail Area Manager
- Measurement of performance by the Retail Area Manager
- Team members aware of all business communications

Retail Basics
- Adhere to, monitor and implement all retail basics standards, as advised by Reddy Express, including the implementation of monthly promotions, maintenance of site planograms and management of site housekeeping standards
- Customer feedback
- Balanced Scorecard results
- Reddy to Listen results
- Ready for Business Audit results
- Measurement of site standards by the Retail Area Manager

Business Controls
- Monitor and maintain specified business controls that may include day books, cash, credit, processing of shift media, processing of fuel discount dockets, and asset management etc.
- Register/ Credit Card / banking variances.
- Measurement of business controls by the Retail Area Manager

Cost Controls
- Monitor and maintain specified business cost controls within your ability to influence including labour hours, overtime reduction, cleaning, stationary, consumables, phone and electricity
- Costs compared to like sites
- Cost compared to historical data

Security
- Support the Site Manager with security & loss prevention activities within the site.
- Instilling a personal security and doing the right thing culture.
- Take ownership of personal security/safety at all times when working.
- Monitor and maintain adherence to all security policies and procedures.
- Monitor and maintain adherence to the drive off policy and procedures.
- Undertaking the weekly security business checklist.
- Training new team members in site specific security risks and procedures
- Total adherence to all se