IT Tech Manager

4 days ago

Sydney, Australia CAF Australia Full time

**IT Tech Manager**

We are currently seeking an IT Tech Manager for CAF Rail Australia.

**Key Responsibilities**:

- Propose and support the development, improvement and continuous optimization of the information systems and quality standards of the area.
- Maintain the network architecture.
- Install, test, maintain and update computer equipment and software, guaranteeing the operability and availability of IT systems and related services.
- Maintain the operability and availability of IT systems and related services.
- Perform software upgrades and patches (bios, firmware upgrades, etc.)
- Troubleshoot various M365 issues including connectivity and mobility.
- Maximize the return of the M365 package.
- Manage and maintain the different software platforms, including the purchase of licenses, renewals and cancellations of the service.
- Maintain communication flow with the parent company and ensure the coordination of the implementation of ICT projects in the parent company and subsidiaries.
- Manage and maintain the data center (CPD) of the company.
- Conduct routine monitoring and analysis to include Audit Log Reports evaluation, system and storage utilization reports, site and system usage, growth reports, and manage site collection quota settings.
- Plan, execute and monitor the actions to achieve the objectives of the area.
- Develop IT KPIs and implement Corporate internal procedures in IT matters.
- Provide tier 1 and tier 2 support and troubleshooting for IT infrastructure.
- Advise and support the internal client in IT solution projects.
- Training and educating end-users on M365 capabilities and collaboration tools (OneDrive, Teams, OneNote, Outlook etc)
- Give support to the internal client in the resolution of doubts, incidents and requests.
- New user setup and orientation including installing and configuring workstations, software, telephone services, network printing, etc.

**About the company**

We are a multinational group with over 100 years of experience in the supply of comprehensive transit solutions positioned at the forefront of technology for high value-added sustainable mobility.

The company is a leader of the railway industry offering one of the most comprehensive and flexible arrays of products in railway related markets, such as rolling stock, components, infrastructure, signalling and services (maintenance, refurbishing and financial services).

CAF's committed personnel and the cooperation with our business partners enable us to enhance customer satisfaction and create value for our shareholders.

Currently CAF Offices, Projects and/or Factories have presence in 20 countries within 6 Continents. In Australia we are expanding with projects in Canberra, Newcastle, Sydney, and Parramatta.

For more information:
Follow us on LinkedIn: CAF (Construcciones y Auxiliar de Ferrocarril)

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