Customer Onboarding Specialist
1 week ago
Customer facing Onboarding role. 12 month FTC
**Your new company**
This large gaming and entertainment group with a strong presence in Australia and career opportunities within the group.
**Your new role**
Reporting to a team Supervisor, and sitting on the gaming floor in a customer facing role, you will protect the company from inherent Financial Crime risks.
- Perform customer onboarding activities to ensure customer centric and compliant with relevant policies and procedures
- Look for any ‘red flags’ or fraudulent documents
- Demonstrate an understanding of relevant compliance and legislation relating to customer processes (AML/CTF, KYC, Privacy etc)
- Proactively manage risk, meeting all policy and compliance requirements, perform controls, escalate events, issues or breaches when identified
- Maintain accurate records and reporting
- Compliance matters actioned and followed up on accordingly
**What you'll need to succeed**
- Any previous exposure to AML and customer screening would be advantageous
- Experience in making informed decisions when faced with complex customer situations.
- Proven experience in a customer facing role that want tov move more into Financial Crime risk as an entry role with exposure
- Experience in regulated, banking Financial Crime, Risk, Casino, or other related industries beneficial
- Present well and have good communication skills
- Any Mandarin language skills would be beneficial but not necessary
**What you'll get in return**
- Up to $85k package salary
- 12 month fixed term contract that could extend or go permanent
- Internal career progression opportunities
- Ability to work on a shift basis
- Excellent venue and exciting work environment in Sydney CBD
**What you need to do now**
**LHS 297508** #2744364
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