Service Planner

1 week ago

Sydney, Australia Rentokil Initial Full time

Rentokil is looking for an organised **Service Planner**with strong administrative and communication skills to join the hygiene team in Sydney on a full-time basis.

**At Rentokil Initial, we are proud to be the global expert in pest control, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives, and preserve our planet, every day.**

**The core responsibilities in this role include**:

- Organisation and scheduling of regular field service activities in Hygine Team
- Ensuring all Service Technician visits are loaded within set time frames and variances from divisional expectations are reported to your line Manager
- Organise installations and jobs for completion within divisional time frames and expectations
- Respond to customer enquiries/complaints on service and where required as well as arrange necessary non-routine service calls
- Deal with all paperwork and administration related to service activities and routing of documents for entry into Branch Contracts Computer System
- Ensure all daily routines completed by technicians are recorded in accordance with divisional requirements
- Provide ongoing reports requested by management in relations to such items as state of service, jobs, customer service history, specific technician productivity and customer retention
- Maintain reporting spreadsheets within timeframes
- Excellent phone etiquette
- Strong written and verbal communication skills
- Strong computer skills
- Ability to give clear instructions
- Strong collaboration skills
- Strong time management skills
- Previous experience in a similar role, or fast-paced office environment

As part of the recruitment process, you will be required to complete the pre-employment medical and reference checks.

If the idea of working in a highly collaborative, friendly, yet busy, and hardworking team organization that is on a growth trajectory sounds like you, please get in touch

Employees Testimonial
- "The team culture is inclusive, family-oriented and feels like a small business even though it is global"_

Lisa Craker
- “I love working at Rentokil - I love how the internal team bands together and getting to work with different customers every day.”_

Matt Jones
- “The onboarding and training I’ve received has been amazing.” At Rentokil Initial, there’s a real focus on teamwork, collaboration, support and communication.”_

Renay Fagan

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