Payments Analyst

Join a powerhouse of brands that connect customers, businesses and communities.
- Bring your boldness and stand out in an organisation that supports you to shine.
- Access to awesome perks like a free mobile and home internet plan

Bring your ‘you’ to TPG Telecom, and help us build meaningful relationships and support vibrant, connected communities. **We’re better and bolder together.**

TPG Telecom started with a belief that we can make things better for Australians. We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. It’s our why; our reason to exist. Now, we’re proud to be one of Australia’s leading mobile and internet providers. We’re not just redefining telco, we’re changing its course. And you play a role in that. A big one. The opportunities are plenty for those who are ready to accept the challenge.

Could that be you?

**Your opportunity**:
As our valued Payments Analyst, you will play a vital role_ in monitoring accurate and timely processing of TPGT customer payments. Maintaining payment integrity across all relevant systems._ You’ll draw on your experience to support changes to business processes and improvement initiatives that impact payments and the payment journey

**You'll make impact by**:

- Completing financial reconcilliations.
- Establishing, support and maintain the day-to-day processes and procedures of Payments.
- Effectively communicate and develop key relationships with partners and business areas.
- Support changes to business processes and improvement initiatives that impact payments and the payment journey
- Comply to audit and regulatory standards set by TPGT and the Industry such as TCP compliance and PCI compliance
- Produce daily/weekly/monthly reporting and analysis as required
- Establish and maintain relationships with third party partners including managed service operators.
- Engage and communicate with key business areas including customer service, sales, marketing, technology and finance Fraud
- Develop, maintain and document payment/banking processes and procedures
- Investigate and respond to payment/banking enquires, refunds and disputes within agreed SLAs
- Participate and support changes within the payment/banking environment as a result of new projects, releases and fixes as directed by your manager. For example user acceptance testing

**What you’ll bring**:

- 1 year + customer service and payment/banking/finance experience: previous history and experience of customer service environments and payment/banking/finance experience is required. Billing experience desirable.
- Understanding of Payment gateway, Acquirer, Card schemes and Payment Fraud desirable but not essential
- Experience with working with teams remotely
- Intermediate Excel skills
- Siebel (CRM) and Braintree (payment gateway) systems
- Proven analysis and interpretation of high volume data.

**Ideally, you will also have**:

- SQL desirable
- Ability to work independently with strong attention to detail.
- A logical and methodical approach must be demonstrated along with strong administrative and interpersonal skills
- Ability to use initiative when under pressure and faced with strict deadlines
- Oral and written communication skills of a high standard
- Customer Service focus and commitment
- A strong team player
- Undertake project work as directed by manager from concept to implementation,

**What's in it for you?**
- Flexible hybrid way of working (from home and office)
- ‘Stay Connected Mobile’ - Access to a free mobile plan
- ‘Stay Connected NBN’ - Access to a free NBN 100 plan
- ‘Your Leave’ - an additional 4 days of leave to be used whenever you like - every year
- Access to TPG Learning Hub platform and internal development opportunities
- Access to Corporate Partner Discounts
- TPG Telecom also acknowledges the Gadigal People of the Eora Nation as the Traditional Custodians of lands and waterways where this office can be found in Barangaroo._
- Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes._

**#LI-Hybrid IND2 #LI-LO1**

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