Resolution Officer

**TAFE SA**
**Job reference**: 629664
**Location**: 5042 - TONSLEY
**Job status**: Short Term Contract
**Eligibility**: Open to Everyone
- **ASO4 salary range $76,561 - $80,256 p.a. + super**

**- Full-time, contract role until 30 June 2025**
**- TAFE SA Tonsley Campus**
**About TAFE SA**
Awarded the Training Provider of the Year at the 2021 and 2022 SA Training Awards, TAFE SA ensures all South Australian students have access to quality education and skills training across a number of regional and metropolitan locations.

By working with TAFE SA, you’ll have the opportunity to advance your career in a diverse and inclusive organisation, while helping to deliver job-ready skills and meaningful outcomes for students across our state.

**About the role**
As a **Resolution Officer** with **TAFE SA**, you will provide crucial support in managing customer feedback and complaint processes. Working closely with managers and stakeholders, your role will foster compliance with quality standards and help improve service delivery across the organisation. You will be instrumental in promoting awareness about customer rights and responsibilities and drafting high-quality responses for internal and external stakeholders.

If you excel in conflict resolution and enjoy working with diverse stakeholders, we want to hear from you

**Essential to this role**:

- Proven experience in mediation, negotiation, and conflict resolution within large organisations.
- Ability to stay calm under pressure and demonstrate ethical conduct and professionalism.
- Excellent verbal and written communication skills.
- Strong interpersonal skills to build trust and cooperation with clients and colleagues.
- Demonstrated experience in research, analysis, and producing concise reports and correspondence.
- Strong investigative and analytical abilities with proven problem-solving skills.
- Highly motivated and demonstrated ability to work under limited direction independently and as part of a multidisciplinary team.
- Knowledge and understanding of Aboriginal culture and community.
- (Desirable) Familiarity with the vocational education and training sector and TAFE SA’s operational environment.

**Special Conditions**
- Some out of hours work may be required during peak periods in line with business needs.
- Some intrastate/interstate travel and overnight absences may be required.
- Incumbent will be required to participate in the department's Performance Development Program.
- Eligibility to work in Australia

Please refer to the Role Description for all Special Conditions.

**Application Instructions**:
**Inclusion and Flexibility Statement**

TAFE SA offers a range of work options to attract and retain great staff, including part-time. We support employees to manage their work-life balance at all stages of their lives. Applicants are encouraged to discuss the flexible working arrangements for this role.

**Enquiries**
Vesna Petiq
Team Leader, Customer Resolution and Feedback

**Applications close**: 07/11/2024 11:45 PM

**Flexibility Statement**
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.