
Customer Banking Specialist
2 weeks ago
You're a passionate customer service professional
- We are enhancing the financial wellbeing for our customersTogether we’re delivering outstanding customer experiences
- **You will be joining one of our Multi Channel Branches**
**What is a Multi Channel Branch?**
- Between 9:30-1pm: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.
- After 1pm: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.
Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers. More specifically, you will:
- Assist customers with general banking transactions, answering questions and queries
- Build a personal connection with customers through meaningful conversations face to face and through our direct channels
- Work with customers to use our in-branch technology and digital banking options
- Complete Financial Health Checks to assess customers’ financial needs
- Use tools to capture customer feedback and take action to correct any service breaks to drive improvementBe provided with continuous training and development to support your career aspirations
**We’re interested in hearing from people who have**:
- A passion for delivering outstanding customer service with every interaction
- The ability to have great conversations and confidence to ask challenging questions
- Problem solving attitude and curiosity in finding the right solutions
- An open approach to learning new things and goal orientedAn ability to work collaboratively as a team to deliver a seamless customer experience
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Advertising End Date: 24/03/2025
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