Colour Consultant

**At CSR, we're building a better future together.**

We are a team of 2,600 people across Australia and New Zealand, and we are all collaborating every single day towards a shared purpose - 'Building solutions for a better future'. As a leading Australian Manufacturing business, we're at the forefront of developing innovative, sustainable, and high performing building products and systems.

At CSR, we put people first. We are committed to creating a safe, respectful, supportive, and inclusive working environment that enables everyone to feel valued, grow and truly thrive. We are committed to providing equal opportunity for everyone and welcoming people of all backgrounds, identities, experiences, abilities,**and life stage.

**Are you passionate about design, customer service, and helping people bring their dream homes to life?**

**About the role**:
CSR is looking for a vibrant and detail-oriented **Colour Consultant / Customer Service Specialist** to be the welcoming face of our **Schofields**Selection Centre. This role is a **Tuesday - Saturday** opportunity **8:30am - 4:30pm.**

In this dynamic role, you'll be the first point of contact for customers, guiding them through the exciting process of selecting colours and finishes for their building projects. You'll play a key part in creating a positive and memorable experience, offering expert advice, managing appointments, and ensuring the centre runs smoothly day-to-day.

Whether you're greeting walk-in visitors, conducting personalised colour consultations, or responding to online enquiries, your ability to connect with people and provide exceptional service will make you a valued member of our team.

**Key Responsibilities**
- Warmly welcome and assist all customers visiting the Selection Centre.
- Understand customer needs and guide them through the selection process.
- Schedule colour consultations using the online calendar system.
- Follow up with customers and adhere to centre calendar procedures.
- Conduct professional colour consultations tailored to customer preferences.
- Accurately record consultation details in the CRM database.
- Ensure merchandising materials are current and well-presented.
- Manage customer communications and transactions.

**What You'll Bring**
- Excellent communication and interpersonal skills.
- Strong organisational and time management abilities.
- Customer service experience, ideally in a design or retail environment.
- Confidence using CRM systems and online scheduling tools.
- A keen eye for colour, design, and detail.
- Ability to work independently and as part of a collaborative team.

**What we offer**

We strive to support your professional and personal growth. Here are some of the perks you'll enjoy as part of the CSR team:

- **Supportive and collaborative culture** that fosters innovation and inclusion. You'll be surrounded by talented colleagues who are passionate about their work and committed to helping each other succeed.
- **Care and wellbeing offer** includes up to 14 weeks of paid parental leave, 52 weeks of superannuation payment, and access to an employee assistance program.
- **Rewarding career** with on-the-job learning, development, and upskilling opportunities within and across our brands

**How to Apply**: