Service Technician

**Introduction**:
We are looking for a passionate and hands-on Service Technician to join our high-performing team at HMPS Propac.
Are you excited by technical challenges and love working with cutting-edge machinery? Do you thrive on solving problems, delivering outstanding service, and keeping customers moving? If so, this could be your next big opportunity.
At HMPS Propac, our technicians are the frontline of excellence — ensuring our automation systems keep running, our customers stay supported, and our service reputation remains second to none. As a field Service Technician, based from Heidelberg West, you’ll be a key player in our national service network, trusted to deliver fast, smart, and effective solutions that make a real impact.
Whether it's installing and maintaining pallet wrappers, case packers, palletisers and other packaging machinery, attending breakdowns, or upgrading machines for greater performance — you'll be part of something bigger: a team that drives technical growth, innovation, and exceptional customer care.
**Description**:
**What you’ll be doing**:
**Tackle breakdowns and keep machines moving**:
Respond to breakdowns quickly and confidently, using your mechanical know-how and problem-solving skills to get production back online — fast.
**Routine maintenance and scheduled servicing**:
Keep our customers’ equipment running at its best with proactive service and maintenance on industry-leading packaging machinery.
**Communicate like a pro**:
Be clear, timely and customer-focused in every interaction — both onsite and with our internal teams.
**Stay on the move**:
You’ll enjoy variety in your week with site visits across metro, regional and interstate locations. Travel is part of the experience — and you'll thrive on it.
**Grow with the role**:
As your skills grow, so do the opportunities — from assisting with new equipment installations to performing system upgrades and enhancements.
**What you’ll bring**:
Mechanical Trade Qualification — you know your way around machines.
Disconnect/Reconnect Restricted Electrical Licence (or willing to obtain it).
Previous experience as a field service technician — ideally in packaging or high-speed automation environments.
A customer-first mindset — proactive, reliable, and ready to go the extra mile.
Great communication skills — with the confidence to work independently or as part of a team.
A valid driver's licence — and a genuine willingness to travel locally and interstate.
At HMPS Propac, Australia’s leading machine manufacturers, we are passionate about delivering innovative end-of-line packaging automation. Founded in 1980, we've grown into a market leader, providing cutting-edge automation solutions to food and beverage companies across Australia, New Zealand, and the globe. Our brands, HMPS, Propac Industrial and Engi-O, continually strive for innovation, quality and growth, all of which are directly attributed to our wonderful teams in Adelaide, Melbourne, Sydney and Brisbane.
With over 100 employees across Australia, we foster a culture of passion, commitment, collaboration, innovation, and quality. These core values help to deliver growth, not just to the company but to our employees.
Our commitment to employee development is reflected in supportive, employee-driven development plans that include leadership roundtables, job shadowing, and specialized external training. We also provide financial reimbursement and paid leave support for tertiary education to help our people reach their full potential.
This is more than just a job — it’s a chance to make your mark in a team that values innovation, customer success, and technical mastery. If you love working with your hands, solving complex challenges, and being on the road, we’d love to hear from you. If you’re passionate about Australian machinery and driving industry automation, are committed to quality, and eager to collaborate on engineering the future, join us at HMPS Propac.