Despatch Liaison

Permanent role
- Despatch/Admin experience
- Warehouse Liaison
- **Permanent full-time role**:

- **Monday to Friday, 7.30am - 4pm**:

- **Immediate start**

**About our Client**
Our client is Australia’s leading specialist retailer of lights, ceiling fans and light globes, with over 120 stores nationwide.

**What will you do?**
Reporting to the Warehouse Manager, the purpose of this newly created role is to liaise between commercial team members and the warehouse, update relevant systems and ensure all orders are dispatched in accordance with customer requirements. Key responsibilities include:

- Provide a conduit between warehouse and commercial administrative teams to ensure business objectives are being met
- Asses daily requirements and demands to ensure warehouse commercial pick and pack team is appropriately resourced
- Enter daily and urgent ad hoc orders into relevant systems
- Action urgent requests, enquiries, escalations, and orders where required to meet customer expectations
- Monitor inventory availability and integrity for commercial operations
- Assist with pick, pack and dispatch of commercial orders if required
- Book shipments with relevant freight providers
- Arrange transfer and reservation of required stock
- Identify process and system enhancement opportunities to continue driving overall improvement of commercial dispatch operations
- Investigation of delivery issues

**Who are you?**
To be successful in this role you will demonstrate:

- You are a team player and enjoy being part of a successful team
- Strong communication skills with the ability to genuinely connect with your customers
- Internal and external customer satisfaction is of high priority
- An energetic and enthusiastic approach to all aspects of your job
- The ability to multi-task and prioritise your work effectively
- Excellent organisational skills and computer literate
- Pride in maintaining an efficient and organised workplace
- Able to lift and carry items in a warehouse environment

**What to do now?