Veterinary Receptionist- The Vet Practice

**Seeking a casual veterinary receptionist to complement our team**:
We are **looking for a friendly, customer-focused and enthusiastic person** to complement our team and provide front of house care to our clients and patients.

The Vet Practice is a veterinary practice and canine rehabilitation facility in Whittlesea on the northern outskirts of Melbourne with a great team and great facilities. **We believe in providing outstanding patient care** and believe in a holistic approach to caring for our patients.

As part of the **Apiam Animal Health** group of regional and rural veterinary clinics across Australia, The Vet Practice is a fantastic veterinary clinic that prides itself on having a great relationship with clients, customer satisfaction and going above and beyond in patient care.

**The Position**:

- Providing outstanding customer service over the phone and face-to-face.
- Welcoming clients and their pets to the clinic.
- Managing appointments for clinical staff.
- Liaising with vets and vet nurses to ensure efficient daily scheduling.
- Processing invoices and payments.
- Ensuring a neat and tidy presentation of the reception and waiting areas.

**To be successful**:

- Previous reception or customer service experience is preferred but not essential as we are willing to train the right person.
- Animal care knowledge is advantageous.
- Must genuinely love helping people and have a mature approach for tricky conversations
- Ability to multi-task with excellent time management skills.
- Excellent team player and communicate well with clients, your colleagues and managers.

**Why you should apply**:

- Casual position with flexibility around work times
- Paid volunteer leave, maternity leave and Apiam Reward Day (extra day of annual leave)
- Discounts from various retail, travel, fitness and health providers.
- Everyone on our team is highly valued we take pride in having a positive and friendly clinic culture.
- Work life balance and mental health taken seriously, we have our own Mental Health First Aid Officer and an excellent Employee Assistance Program.
- Opportunities for further career development within an industry leading organisation.

**Location**:
Whittlesea, Victoria