Host / Waiter

2 weeks ago


Mordialloc, Australia The Rococo Group Full time

**Join Our Team at Rococo Restaurant - We're Hiring a Friendly & Energetic Host**

At Rococo, we pride ourselves on delivering an exceptional dining experience. We’re looking for a passionate, welcoming, and dynamic individual to join our team as a **Host/Server**. If you love interacting with people and creating positive dining experiences, this is the job for you

**Key Responsibilities**:

- **Greeting & Seating Guests**: Be the first point of contact, creating a warm, welcoming environment as guests enter.
- **Managing Reservations**: Use our reservation system to manage both bookings and walk-ins efficiently.
- **Coordination with Staff**: Work closely with servers and other team members to ensure smooth service.
- **Customer Experience**: Create a positive, memorable experience for every guest.
- **Phone & Online Orders**: Answer calls, handle inquiries, and take orders via phone or online platforms (DoorDash, UberEats, etc.).
- **Delivery Orders**: Pack and hand over delivery orders with care, ensuring accuracy and timeliness.
- **Follow-Up**: Stay on top of takeout orders, ensuring timely delivery and follow-up on any delays.
- **Payment Handling**: Process cash, credit, and debit payments for dine-in and takeout guests.
- **Customer Service**: Resolve any customer issues, make accommodations when possible, and ensure a positive overall experience for our guests.
- **Waiter Duties**: You will also be involved in waitering duties
- Friendly, outgoing, and professional demeanor
- Excellent communication and multitasking skills
- Ability to stay calm in a busy, fast-paced environment
- Strong attention to detail and commitment to accuracy
- Previous experience in a restaurant or hospitality setting is a plus

If you think this role is for you please get in touch

**Job Types**: Part-time, Casual

Pay: $31.20 - $37.47 per hour

**Benefits**:

- Employee discount

Schedule:

- Afternoon shift
- Day shift
- Evening shift

Supplementary Pay:

- Tips

Ability to commute/relocate:

- Mordialloc VIC 3195: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Have you used Opentable before?

**Experience**:

- host or waiter: 1 year (preferred)

Licence/Certification:

- RSA (preferred)

Work Authorisation:

- Australia (preferred)

**Location**:

- Mordialloc VIC 3195 (preferred)

Work Location: In person