Bar & Gaming Attendant

**About the Venue**:
Located in the heart of the Illawarra, **Unanderra Hotel** is a beloved local favourite where cold drinks, warm smiles, and great company come together. This vibrant venue features three lively bars, premium TAB facilities, pool tables, plasma screens, and a video jukebox making it a perfect spot for race days, catch-ups, or casual nights out. With two spacious beer gardens, a popular bistro, and a dedicated Entertainment Bar ideal for private functions, Unanderra Hotel is a true community hub known for its friendly atmosphere and welcoming energy.

**About the Role**:
As a **Bar & Gaming Attendant** at Unanderra Hotel, you’ll be at the heart of the guest experience and responsible for creating memorable moments through exceptional service and genuine hospitality. You’ll bring solid food and beverage knowledge, confidence in upselling, and a positive attitude that shines in a busy environment.

From mixing drinks and serving guests with a smile to assisting in our gaming lounge and maintaining a well-run bar, every shift will offer variety and opportunities to grow.

**Responsibilities**:

- Prepare and serve a wide range of beverages, including cocktails, mocktails, beer, wine, and spirits
- Take food and drink orders promptly and accurately, delivering with a high level of service
- Assist guests with inquiries related to the gaming room, TAB, and venue facilities
- Conduct regular checks and basic maintenance in the gaming area, resolving issues promptly
- Monitor gaming operations to ensure compliance with venue policies and regulatory guidelines
- Accurately process transactions using the POS system and handle cash responsibly
- Restock and maintain bar supplies and inventory to ensure smooth operations
- Support responsible service of alcohol and promote a safe, welcoming environment
- Provide friendly, personalised service that enhances the overall guest experience
- Respond to guest feedback and resolve concerns quickly and professionally
- Occasionally assist with cellar duties and back-of-house operations as required

**About You**:

- You bring at least 1 year of experience in a similar bar or gaming role
- You have solid beverage knowledge and confidence in service
- Gaming and TAB experience is a plus (RCG essential)
- You deliver standout customer service with a friendly, professional attitude
- You're detail-oriented, organised, and reliable under pressure
- You thrive in fast-paced environments and enjoy working as part of a team
- You hold a valid RSA and (A)RCG (essential for the role)

**Benefits**:

- Oscars Group food & beverage discounts accross 45+ venues
- Internal & external training opportunities with access to an online training platform
- Career development opportunities within Oscars Group
- Employee Assistance Program
- Mentoring from a strong team of hospitality professionals
- Reward and recognition programs

**About Us**:
**Oscars Group** is a passionate, creative, and dynamic privately owned hospitality group founded by the Gravanis family in 1986 with the acquisition of a single pub in Sydney’s Inner West. Now one of the largest privately owned hospitality groups in Australia, Oscars boasts an ever-growing portfolio of 45+ assets across NSW, Queensland, South Australia and Victoria, spanning accommodation, pubs and gaming, retail liquor, conference and event centres, chartered vessels, and both commercial and residential developments.

**Job Type**: Casual

Pay: $33.38 - $40.05 per hour

Application Question(s):

- Do you have a valid ADVANCED RCG?

**Experience**:

- Gaming Attendant: 1 year (required)

Licence/Certification:

- RSA (required)
- RCG (required)

Work Authorisation:

- Australia (required)

Work Location: In person