Retail Store Manager

**Industry**:Fashion/Retail

**Job type**: Full-time; Tuesday to Saturday roster

An exciting opportunity has become available to join our dynamic and growing team at our **High St Armadale** store location

**ABOUT US**

Know that buzz of finishing a great workout? Your body tingles, your mind’s rejuvenated and your heart is happy. At Nimble Activewear, we’ve taken that feeling and turned it into activewear. We’re an Aussie owned & female operated, customer led brand. As our name suggests we are Nimble in both name and spirit - our name defines our way of being and we are nimble in how we think and innovate solutions for how she moves, expresses herself as well as how she shops.

On a mission to inspire women to move often, feel nimble and do great, we’re fuelled by curiosity and a love of experimentation. We live and breathe a balanced approach to health & wellbeing, are passionate about reducing our impact on the world and importantly, the power of bringing people together through movement makes our hearts sing.

We know you will love working for us because you are joining a unique, growing player in the market with a collaborative work environment where everyone has a voice and you can really influence our future.

**THE ROLE**

As Store and Community Manager you will be responsible for all areas of the store and brand in your respective market through the effective leadership of your team. You are essential in shaping the brand in the market as well as running an entrepreneurial business that anchors in the community. The Store and Community Manager coaches and mentors the team in creating exceptional experiences inside and outside of the store.

**Customer Service**
- Maintain Nimble standards for customer service and styling steps with all customer interactions, continuously creating an exceptional and noteworthy customer service experience
- Lead by example in service delivery & demonstrate that customers ALWAYS come first
- Successfully communicate; special features, benefits, fabric properties, usage, and best care instructions for our products
- Share overall brand message and any current campaign & community initiatives
- Maintain knowledge of in-shop stock availability on the sales floor and backrooms

**Team**
- Lead training and development of your team in all areas; customer service excellence, product knowledge, sales targets / benchmarks & store operations
- Balancing financial results and execution with a fun, challenging, and creative atmosphere
- Lead your teams results; create coaching logs that drive your team and store to achieve budgets, benchmarks & goals
- Clearly communicate all relevant Head Office information to the retail team
- Provide quality feedback on trends affecting store performance to Area Manager & HQ team
- Proactively recruit to fill your team pipeline; always on the lookout for amazing additions to your team

**Store Functions & Retail Processes**
- Actively maintain store appearance, keeping merchandise stocked and organised, while ensuring that the store is clean and well presented
- Communicate any retail training, standards, expectations, processes & pass-off notes to all team
- Lead and participate in staff training and shop events as scheduled
- Management of weekly banking, bank log and store expenses
- Create and maintain monthly rosters and manage hours in line with business budgets and targets
- Utilise the Point of Sale system (processing payments, returns/exchanges, gift cards & credit notes)
- Complete standard opening and closing procedures
- Maintains up to date availability in scheduling software
- Develop innovative strategies that support; business, brand, community & team growth that results in driving top line sales and budget goals

**VM & Product Ownership**
- Management of window displays and weekly VM flips inline with HQ guidelines
- Maintains updated product knowledge
- Conducts fit sessions with all new product
- Assess and supply feedback on new merchandise fit to team

**Stock**
- Ensure that all back of house activities are undertaken efficiently, such as inventory management, in order for front of house to perform at its best capacity
- Maintaining backroom organisation and cleanliness (including incoming new and replenishment stock)
- Receives and processes warehouse stock from unpacking to merchandising
- Follow best practice for a seamless restock from back room to floor
- Communicate broken stock to Area Manager & HQ team

**Community & Other**:

- Actively build relationships within the communities influential health and wellness networks
- Maintain and manage the local community event calendar
- Develop, plan and execute local community events and private shopping nights
- Work closely with our Marketing team, producing results which help achieve company goals as well as being responsible for wider community initiatives
- Perform and complete other additional projects, duties, and assignments as required

**WHO YOU ARE*