Continuous Improvement Quality Consultant

Number of Positions Available:

2

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- ABOUT US

- The Salvation Army is one of Australia’s largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.
Do you have a desire to shape the future of continuous improvement at TSA, a love for seeing a cultural shift for improvement and an appetite for improving practices and processes?

Do you have a desire to shape the future of continuous improvement at TSA, a love for seeing a cultural shift for improvement and an appetite for improving practices and processes?

We have an exceptional opportunity in our Continuous Improvement Team within the Quality and Safeguarding Department to shape the future of TSA’s approach to continuous improvement and drive continuous improvement across TSA’s diverse services.

We are seeking a proactive and passionate Continuous Quality Improvement (CI) Consultant for a permanent position.

Reporting to the Executive Manager, Continuous Improvement, the CI Consultant will work with senior management and EPSM to develop and implement some foundational components of the national quality management framework and drive a portfolio of measurable quality improvement and continuous improvement initiatives across TSA.

The key responsibilities of the role include:

- Quality and Continuous Improvement: Develop, implement and sustain the continuous improvement framework and methodology and drive continuous improvement through guidance, support or leading improvement initiatives.
- Incidents and Complaints: Provide advice, training and support on the policy, processes, tools and templates to manage feedback, complaints and incidents.
- Advisory: Act as a consultative resource to provide CI advice for senior management.

About You

To be successful in this role you will have:

- Experience in a quality role
- Understanding of clinical practice or clinical review of accidents/incidents
- Demonstrated experience managing and leading projects
- Experience in collaborating with senior managers at all levels
- Knowledge of project management for development and implementation
- An understanding of Lean and/or Six Sigma
- Superior verbal communication and written skills to prepare reports, presentations, communications and training content

Requirements of the role:

- Mandatory Working with Children Check
- Mandatory National Police Check
- Fully Vaccinated
- The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. _
- We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W_
- The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check._
- We are committed to providing a safe environment for our people. _
- Please note that The Salvation Army has a mandatory vaccination procedure._
- We value Integrity, Compassion, Respect, Diversity, and Collaboration_