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Aps4 Employment Services Officer

3 weeks ago

Adelaide Region SA, Australia DFP Recruitment Services Full time

**Job description**:
We currently have a number of vacancies for our Federal Government client, conveniently located in their CBD contact centre.

APS4:
Ideally you will be a Customer Service Professional who with experience in a high volume environment.

Experience in an Employment Services environment would be looked upon favourably.
** **In addition to this experience, you will need strong time management and organisation skills, exceptional interpersonal and communication skills and sound keyboard skills and computer literacy.

Some of the duties of the role include:

- Deliver high quality customer service, including provision of guidance, support and advice to job seekers suited to their individual needs
- Assess and manage routine and non-routine inquiries to resolve issues
- Assess the adequacy and quality of job seeker’s efforts in relation to their job search

Skills and experience required:

- Previous experience in a contact centre environment or the employment services industry
- Sound interpersonal and communication skills
- Ability to work autonomously, navigate complex information and use sound judgement in making decisions
- Strong digital literacy including the ability to navigate across multiple IT platforms in real time and type proficiently
- Communication skills to interpret complex information, tailor messaging and resolve issues
- A commitment to demonstrating behaviours in line with the APS values and Code of Conduct
- Good attention to detail with a sound focus on quality
- Resilience with experience in complaint handling

Tyler Waterhouse

8400 4400