Scheduler

6 days ago

Birkdale, Australia Home Instead Full time

**We are a leading global brand.**

Home Instead help with a range of personal and lifestyle needs while providing welcome companionship. We take personal responsibility for providing the best in-home care and support to meet our clients’ needs and are committed to addressing the individual and national challenges of Australia’s ageing population. Established in 1994, Home Instead now provides care across a network of over 1200 offices around the world.

In Australia, at Home Instead our national network of offices are committed to changing the face of ageing by enhancing the lives of ageing adults and their families. To us, it’s personal.

**About this opportunity**

Home Instead Redlands and Logan is on the lookout for a customer focused Scheduler to join the team

The Scheduler will perform a variety of duties in the coordination and scheduling of services for our clients and carers. Some of the duties include fielding new clients and carer enquiries, coordinating schedules daily and supporting any incoming calls in a professional and friendly manner.

**This role will require someone willing to work on a rotating roster with availability to afterhours 1 night per week and 1 weekend per month.**

**Why Join Us?**
- Birthday Day Off
- Monthly Massages
- Flexible Working Arrangements
- Dog Friendly Work environment
- Monthly Social Events
- A rewarding career where you can make a positive difference in the lives of seniors and their families.

**Key Responsibilities**:

- Field enquiries over the phone in a welcoming and knowledgeable manner ensuring relevant processes are followed.
- Coordinate Client services and carer schedules daily via the Relationship Management System to ensure that all clients receive the services that they have requested and that where possible a compatible, regular and consistent carer/s are provided
- Field new client and CAREGiver enquiries over the phone in a welcoming and knowledgeable manner ensuring relevant processes are followed

**About you**:

- Be personable, approachable, motivated, reliable, and passionate with a can-do attitude.
- Be able to build strong relationships and rapport with internal teams and clients and always deliver exceptional customer service.
- Be able to learn technologies quickly to interpret and analyze data.
- Have strong communication, problem-solving, time management, and conflict-resolution skills.
- Have proficient computer skills, including Microsoft Office and Excel.
- Be flexible, adaptable, and able to remain calm under pressure to think on your feet with shifting priorities in an ever-changing environment.

**Australian work rights**

Applicants must have permanent or temporary rights to work in Australia with no restrictions.

**How do I apply?**

Please submit your resume and a cover letter detailing your suitability for this role.

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