Group Junior Help Desk Analyst

6 days ago

Summer Hill, Australia Prouds Careers Full time

The JPL Group incorporates Prouds the Jewellers, Angus & Coote and Goldmark stores throughout Australia with over 450 stores and 5000 Team Members nationwide. As Australia's largest family owned Jewellery retailer, we pride ourselves on our high standards and drive for success.

Looking to build an exciting career in IT?

The role is onsite located in our Support Office at Summer Hill (NSW), walking distance from all public transport.

**Key Responsibilities**:

- Examine polling and store connections each morning and afternoon
- Ensure sales data are being processed through Pathway.
- Accurately process and complete store closure procedures (if any).
- Set-up, maintain and support of registers, iPad and peripherals for new stores.
- Test, implement and support Windows, Advance Retail upgrades and any new projects.
- First point of contact for the recording and troubleshooting of technical issues or queries, and escalating to appropriate team members.
- Ability to document knowledge base information and procedures to improve response times, installations, user training and problem solving.
- Additional ad hoc duties required by the department.
- Ensure all after hours responsibilities are fulfilled when rostered on support outside of business hours:

- Ensure all telephone queries are attended to or answered from and until the first and last 30 minutes of stores opening and closing.
- Assist with other minor issues in store by discretionary - reiterate to store that after-hours support are only for urgent matters only.
- Communicate any unsuccessful attempts in contacting stores to managers/ supervisors.
- Monitor and attend to helpdesk alerts and BackOffice Database issues.

**To succeed in this role, you will have**:

- High level of customer service.
- Have experience in and understanding of Advance Retail.
- Strong analytical and troubleshooting skills.
- Proven ability to work independently and as a part of a team.
- POS hardware experience.
- Excellent organisational and time management skills with focus on punctuality.
- Excellent verbal and written communication skills.
- Results-driven and customer-focused.
- Proven ability to establish and maintain relationships with internal stakeholders.
- Proven ability to be proactive and innovative.
- Self-motivated and enthusiastic.

  • Group Help Desk Analyst

    2 weeks ago

    Summer Hill, Australia Prouds Careers Full time

    The JPL Group incorporates Prouds the Jewellers, Angus & Coote and Goldmark stores throughout Australia with over 470 stores and 5,000 team members nationwide. As Australia's largest family owned jewellery retailer, we pride ourselves on high standards and drive for success. An exciting opportunity has arisen for an experienced Helpdesk Analyst to join our...

  • Volunteer, Information Desk Jp

    1 week ago

    Summer Hill, Australia 3Bridges Community Full time

    **About 3Bridges and Volunteering** 3Bridges Community is a registered charity and not for profit organisation, providing a variety of support services to the communities of South East and South West Sydney. Over the past 40 years, with services from early years, through to aging well, we have provided an array of solutions to make a positive difference in...

  • Junior Bartender at Lotus Dining

    1 week ago

    Summer Hill, Australia Lotus Dining (Summer Hill) Full time

    Lotus Summer Hill is on the search for a junior bartender! Lotus Dining Group has 6 restaurants across Sydney CBD, Eastern Suburbs and now the Inner West boasting modern Chinese cuisine, delicious dumplings, award wining wine lists and sophisticated signature cocktails. We are looking for an enthusiastic and eager junior bartenders to join our professional...

  • Junior Bartender at Lotus Dining

    3 days ago

    Summer Hill, Australia Lotus Dining (Summer Hill) Full time

    Lotus Summer Hill is on the search for a junior bartender! Lotus Dining Group has 6 restaurants across Sydney CBD, Eastern Suburbs and now the Inner West boasting modern Chinese cuisine, delicious dumplings, award wining wine lists and sophisticated signature cocktails. We are looking for an enthusiastic and eager junior bartenders to join our professional...

  • Group Buyer

    2 weeks ago

    Summer Hill, Australia Goldmark Full time

    About us The JPL Group is the largest specialty jewellery retail chain in Australia including iconic brands - Prouds The Jewellers, Angus & Coote and Goldmark, with over 460 privately owned and operated stores employing some 4,000 team members nationwide. We are recognised by our customers for providing quality, service, value and style; and to our Team...

  • OSHC Permanent Educator l Mango Hill State School

    11 hours ago

    Mango Hill QLD, Australia Junior Adventures Group Full time $60,000 - $80,000 per year

    Company DescriptionPartnering with parents and school communities, at Junior Adventures Group (JAG) our goal is to help today's children navigate their tomorrow by supporting children's development through play in fun, engaging environments. We live and breathe our company values every day by being considerate, passionate, courageous, and making a...

  • Coach of Swimming

    4 days ago

    Summer Hill, Australia Trinity Grammar School Full time

    Are you a passionate and driven Swim Coach looking to make a real impact? Join the Trinity Grammar School Swim team, where excellence, growth and teamwork are at the at the heart of everything we do. We are seeking an experienced Coach of Swimming to help shape the next generation of swimmers through a program that values both participation and performance....

  • Group Customer Service Coordinator

    1 week ago

    Summer Hill, Australia Prouds Careers Full time

    About the role Are you passionate about delivering amazing customer experiences? Join JPL Group as our Group Customer Service Coordinator and become the friendly, solutions-focused connection between our customers, online stores, and retail teams. In this exciting and fast-paced role, you’ll handle a wide range of enquiries — from product and delivery...

  • Oshc Educator Summer Hill

    1 week ago

    Summer Hill, Australia OSH Club Full time

    **Company Description** Partnering with parents and school communities, at Junior Adventures Group (JAG) our goal is to help today’s children navigate their tomorrow by supporting children's development through play in fun, engaging environments. We live and breathe our company values every day by being considerate, passionate, courageous, and making a...

  • Data Analyst

    20 hours ago

    Cannon Hill, Australia Compass Group Australia Full time

    Are you a creative and skilled Data Analyst with a passion for building impactful dashboards and data models? Do you thrive on solving complex data challenges and enjoy working with Power BI to deliver actionable insights? If so, we want to hear from you! We are looking for a talented Data Analyst (Power BI) to join our team and lead the integration,...