Operations Manager

1 week ago

Warners Bay, Australia Dreamtime Disability Services Pty Ltd Full time

**About the Role**

As our **Operations Manager**, you will play a pivotal leadership role in overseeing day-to-day service operations, ensuring quality care delivery, and maintaining compliance within the NDIS framework. This is a dynamic, hands-on position requiring a proactive and empathetic professional who thrives in a fast-paced, mission-driven environment.

**Key Responsibilities**
- Oversee and coordinate HR, finance, payroll, and rostering functions
- Lead and support a multidisciplinary team to deliver high-quality, culturally appropriate services
- Ensure compliance with all NDIS and regulatory requirements
- Engage directly with clients and families to support goal achievement and satisfaction
- Implement and monitor service delivery improvements
- Collaborate with internal and external stakeholders to support operational success

**Requirements**:

- Proven experience in the **NDIS sector**:

- Strong understanding of **mental health**, **complex needs**, and trauma-informed care
- Demonstrated experience working with **Indigenous clients and communities**:

- Excellent leadership, organisational, and interpersonal skills
- Experience in HR, finance, rostering, and payroll management
- Relevant qualifications in Community Services, Business, or related fields (desirable)

**Why Join Us?**
- Culturally inclusive and supportive team environment
- Opportunities for professional growth and leadership development
- Make a tangible difference in the lives of vulnerable individuals
- Salary starting at **$100K+**, negotiable based on qualifications and experience

If you are passionate about empowering communities and ready to step into a leadership role that makes a real impact, we would love to hear from you.

**Please Note: Job location will be moving to Charlestown NSW in the near future.**

**Job Types**: Full-time, Permanent

Pay: From $100,000.00 per year

**Education**:

- Certificate I - IV (required)

**Experience**:

- NDIS Sector: 2 years (required)

Licence/Certification:

- Working with Children Check (preferred)
- NDIS Worker Orientation Module (preferred)
- NDIS Worker Screening (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

Application Deadline: 10/05/2025
Expected Start Date: 19/05/2025

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