
Operations Manager
4 days ago
**About the Role**
As our **Operations Manager**, you will play a pivotal leadership role in overseeing day-to-day service operations, ensuring quality care delivery, and maintaining compliance within the NDIS framework. This is a dynamic, hands-on position requiring a proactive and empathetic professional who thrives in a fast-paced, mission-driven environment.
**Key Responsibilities**
- Oversee and coordinate HR, finance, payroll, and rostering functions
- Lead and support a multidisciplinary team to deliver high-quality, culturally appropriate services
- Ensure compliance with all NDIS and regulatory requirements
- Engage directly with clients and families to support goal achievement and satisfaction
- Implement and monitor service delivery improvements
- Collaborate with internal and external stakeholders to support operational success
**Requirements**:
- Proven experience in the **NDIS sector**:
- Strong understanding of **mental health**, **complex needs**, and trauma-informed care
- Demonstrated experience working with **Indigenous clients and communities**:
- Excellent leadership, organisational, and interpersonal skills
- Experience in HR, finance, rostering, and payroll management
- Relevant qualifications in Community Services, Business, or related fields (desirable)
**Why Join Us?**
- Culturally inclusive and supportive team environment
- Opportunities for professional growth and leadership development
- Make a tangible difference in the lives of vulnerable individuals
- Salary starting at **$100K+**, negotiable based on qualifications and experience
If you are passionate about empowering communities and ready to step into a leadership role that makes a real impact, we would love to hear from you.
**Please Note: Job location will be moving to Charlestown NSW in the near future.**
**Job Types**: Full-time, Permanent
Pay: From $100,000.00 per year
**Education**:
- Certificate I - IV (required)
**Experience**:
- NDIS Sector: 2 years (required)
Licence/Certification:
- Working with Children Check (preferred)
- NDIS Worker Orientation Module (preferred)
- NDIS Worker Screening (preferred)
Work Authorisation:
- Australia (required)
Work Location: In person
Application Deadline: 10/05/2025
Expected Start Date: 19/05/2025
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