Operational Excellence Manager

**About Us**

At Sportsbet, we’re all about bringing excitement to life for our 2.4 million customers. As part of the global Flutter Group, we’re a tight-knit team of 1,300 in Melbourne, Sydney, and Darwin, passionate about challenging the status quo. We’re proud to be recognized as one of LinkedIn’s Top 25 Companies and one of the Top 10 Workplaces for Women.

We’re an inclusive employer who celebrates diversity and is committed to helping you thrive. Whether you’re looking for flexibility, career growth, or a supportive environment, we’re here to help you succeed.

**Committed To Responsible Gambling**

Our commitment to responsible gambling is genuine and demonstrated through the wide range of responsible gambling initiatives and tools. We’re proud to be the leaders in responsible gambling in our industry, not just locally, but globally.

**The Opportunity**

At Sportsbet, we’re reimagining what’s possible with data, machine learning and AI. We’re a fast-moving, customer-obsessed business — and we’re looking for an **Operational Excellence Manager** to help us scale our ML capabilities, processes, practices, and governance to ensure that data science models continuously deliver measurable Customer and Business value. This is a **fixed term** contract role.

You’ll play a pivotal role in uplifting our end-to-end machine learning ecosystem — from model design and governance to deployment and continuous improvement. Working alongside data scientists, ML engineers and business stakeholders, you’ll help industrialise how we build, deliver, and manage models that power millions of customer experiences.

This isn’t a “keep the lights on” role — it’s about shaping the frameworks, automations and governance that let AI and ML thrive safely and efficiently at scale.

**What You’ll Do**

- Design and implement frameworks for ML governance, lifecycle management, and operational best practice.
- Work closely with Heads of Data Science teams to ensure implementation of ML best practices.
- Partner with Risk, Compliance and Privacy to embed ethical AI principles and standards.
- Identify inefficiencies in ML workflows and introduce automation, documentation, and streamlined processes.
- Champion change management and continuous improvement across data science teams — helping others adopt and scale best practice.
- Stay ahead of emerging MLOps and AI Ops trends to keep Sportsbet at the cutting edge.

**What You’ll Bring**

- 3+ years’ experience in project management, business analysis, or process improvement — ideally within data or analytics teams.
- Strong understanding of ML concepts, lifecycle management, and governance.
- Experience driving change and embedding frameworks across technical and non-technical stakeholders.
- Excellent communication and facilitation skills.
- The ability to influence key stakeholders to adopt best practices
- A mindset for continuous improvement and a drive to make things simpler, faster, and better.

**Why You’ll Love Working Here**

Along with a competitive salary and generous performance-based bonus, here’s some of our other benefits:

- 25 days annual leave (plus flexible working options)
- Access to outstanding career development programs, including expert-led internal training and external learning opportunities
- Onsite concierge services, free meals, social events and access to the Sportsbet Salon
- Generous parental leave and return-to-work benefits
- Hack Days: Participate in our hack days, where creativity and collaboration lead to exciting new ideas and projects.

**What’s the Green Tick Feeling?**

Well, it’s different for everyone, yet unites us all. It’s the feeling you get when you succeed, no matter what success looks like to you. It could be developing your career, it could be working on an industry leading project, or it could be making it to school pick up in time. It's all the little and big things that make you feel like you’re thriving when working at Sportsbet.