Freight Handler

**About the role**
We are seeking a **Freight Handler**to join our **Dry Creek**depot on a full-time basis (38 hours per week).
This role involves both freight manual handling tasks and computer-based desk work to support freight investigations, customer outcomes, and depot operations. A strong focus on accuracy, safety, and service excellence is essential, along with working collaboratively across teams to deliver effective solutions.

**What you’ll do**
- Carry out freight manual handling tasks including scanning, sorting, and locating freight within the depot.
- Operate a forklift safely (LF licence required) to support daily freight handling activities.
- Use systems such as Salesforce and internal tools to update and resolve freight enquiries accurately and on time.
- Assist with depot-based investigations, including damaged, unidentified, redirected, or delayed freight.
- Support customer collections and ensure freight issues are resolved quickly to meet service expectations.
- Accurately record actions taken in systems and provide updates on progress to relevant stakeholders.
- Monitor and action freight enquiries to ensure timely resolution within service level agreements.
- Contribute to continuous improvement initiatives to reduce rework and prevent recurring issues.
- Support a safe and efficient working environment and perform other duties as assigned.

**What you’ll bring**
- Forklift LF licence (or readiness to obtain prior to commencement).
- Willingness and capability to perform manual handling of freight.
- Proficiency in basic computer use, including data entry and transport/logistics systems.
- Strong organisational skills with attention to detail.
- Customer-focused mindset and ability to work effectively as part of a team.
- Ability to thrive in a busy operational environment and resolve problems quickly.

**About Team Global Express**

**Why TGE**

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

**What we offer**
- Competitive salary above industry standards
- Upskilling, training, mentoring and more to support your career development journey
- Fun and practical employee perks and discounts
- Flexible work, including work from home
- Inclusive parental leave policy that supports all parents & carers
- Peer recognition awards acknowledge when you go above and beyond.

**An inclusive workplace, works for everyone**

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

**Our recruitment process**

**Other things to note**
- When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
- TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.