Retail Assistant

**Join the BabiesMart Team**

**About BabiesMart** BabiesMart is a growing Australian baby brand, proudly serving families nationwide through our trusted online store since 2021. We are now excited to announce the launch of our first physical retail store, conveniently located at Westfield Southland, Victoria.

Our mission is clear: to make every stage of the parenting journey simpler, more joyful, and thoroughly supported. We're building a team of enthusiastic individuals passionate about assisting parents and caregivers to discover the best products and receive reliable advice tailored to their family's needs.

**The Role: Casual Retail Assistant (One Positions Available)**

We are looking for two Casual Retail Assistants to join our brand-new store and become welcoming ambassadors of the BabiesMart experience. This role involves more than traditional retail—it’s about creating positive, memorable interactions and genuinely assisting families in finding perfect solutions.

**Key Responsibilities**:

- Provide exceptional customer service by understanding and fulfilling customer needs with personalised recommendations.
- Maintain clean, attractive, and organised product displays.
- Replenish stock promptly and ensure the store remains tidy and inviting.
- Support store operations including opening/closing procedures, housekeeping, and adherence to safety standards.
- Operate the point-of-sale (POS) system accurately to manage transactions and returns.
- Assist with stock management, including stocktaking and alerting management to low inventory.
- Contribute to social media content creation, product photography, and creative in-store displays and signage.
- Participate actively in promotional events, sales initiatives, and visual merchandising.
- Build strong relationships with customers and teammates, fostering a welcoming and inclusive store environment.
- Communicate effectively with management to share insights, customer feedback, and improvement suggestions.

**What We're Looking For**:

- Quick learners eager to develop extensive knowledge of BabiesMart products (full training provided).
- Clear communicators who enjoy providing personalised customer service.
- Prior experience in retail, managing multiple tasks in a dynamic environment.
- Team-oriented individuals with a collaborative attitude.
- Genuine curiosity and interest in parenting trends and innovative baby products.
- Integrity and discretion when handling customer information.
- Empathetic and friendly approach—experience as a parent or caregiver is highly valued.
- Enthusiasm and capability to assist with social media engagement, photography, and visual merchandising.
- Flexible availability, including evenings, weekends, and public holidays.
- Reliable attendance aligned with scheduled shifts.

**Why You'll Love Working at BabiesMart**: At BabiesMart, we deeply value our team members and believe their success is integral to our growth. We offer:

- A welcoming, family-friendly work environment where every team member feels valued.
- Comprehensive on-the-job training and mentoring.
- Flexible scheduling to accommodate school hours, family commitments, or personal needs.
- Creative opportunities in social media, photography, and merchandising.
- Generous staff discounts across our entire product range.
- Potential for career advancement as we continue expanding our physical presence in Victoria.
- A culture of genuine care, collaboration, and mutual support—you’ll always feel part of the BabiesMart family.

**Ready to Join BabiesMart?** If this resonates with you and you're passionate about supporting families, we'd love to hear from you

**Job Type**: Casual

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Public holidays
- Weekend availability

**Language**:

- English (preferred)

Licence/Certification:

- Working with Children Check (preferred)
- Australian Driving Licence (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person

Application Deadline: 23/07/2025
Expected Start Date: 01/08/2025