Deskside Support Technician

4 days ago

Melbourne, Australia Cognizant Full time

What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment This is creating many opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world.

At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative, and successful. Moreover, this is your chance to be part of the success story.

**Position Summary**:
**Mandatory Skills**:

- Windows & Macintosh OS X Laptop Support
- Desktop Support
- Remote
- VDI
- RFID guns
- Video Conferencing
- IT Service Management

**Roles And Responsibilities**:

- Provide deskside and remote support for hardware, software, and network-related issues.
- Maintain, analyze, troubleshoot, and repair Windows and macOS laptops and desktops.
- Deliver excellent written and verbal communication while handling user queries.
- Perform on-site and remote servicing, installation, and upgrades of IT equipment.
- Support video conferencing setups and meeting room technologies (e.g., Cisco, Polycom).
- Offer high-quality customer service and resolve technical issues efficiently.
- Create and maintain accurate documentation for support activities and resolutions.
- Troubleshoot using tools like Nexthink (remote management) and ServiceNow (ITSM).
- Utilize MDM tools for device management and issue resolution.
- Ensure timely resolution of issues while meeting service quality and user satisfaction targets.
- Support remote work during BCP situations with a reliable home setup (high-speed internet, power backup, quiet workspace).
- Demonstrate flexibility to work in a 24/7 environment, including weekends and public holidays as per roster.
- Exhibit strong problem-solving skills and the ability to work independently with mínimal supervision.
- Communicate effectively in English and handle customer interactions professionally.

**Qualifications/Certifications (Optional)**:

- Bachelor's degree in Computer Science or related field or +2 years additional experience
- 5+ years’ experience in a Deskside Support role with at least 3 years face to face support.
- 5+ years supporting MAC and Windows platforms
- Expertise with MS Office suite, including Outlook
- Tier 2+ level networking skills (DHCP, DNS)
- Experience providing support within a Fortune 500 global company
- Experience supporting C level executives

**Salary Range**: $60,000-$70,000
**Date of Posting**: 29-Sep-25

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