Associate Performance Manager

**ABOUT GROUPM**

GroupM is the leading media investment management company globally, incorporating media agencies including MediaCom, Mindshare, Wavemaker, and Essence, as well as specialist business such as Xaxis, Finecast, Sightline, and INCA.

With 800 people across Brisbane, Sydney, Melbourne, and Adelaide, our primary purpose is to deliver unrivalled advantage to its clients, stakeholders, and people.

**ABOUT MEDIACOM**

**ROLE OUTLINE**

The Associate Performance Manager plays a key role in the team, providing implementation & campaign management for key clients while also supporting the planning function. You are responsible for supervising elements of team workload to ensure client demands are met.

A guru in biddable operations, you drive effectiveness and efficiency gains across the department. With a drive and passion for all things digital, you’re stepping into a management role by developing key leadership skills to complement your technical prowess.

Reporting to: Performance Manager

**KEY RELATIONSHIPS**
- Collaborating closely with **internal teams**:

- Establishing strong relationships with relevant **media, data, and technology partners**:

- Foster deep trust and understanding with **agency client teams**:

- Contribute to great teamwork in your **immediate team**

**WHAT YOU SHOULD SPEND YOUR TIME DOING**

People - 20% of your time
- Oversee workflow of junior team members, swiftly escalating issues as they arise
- Hold constructive and meaningful performance evaluation meetings with reports each month, setting clear KPIs and monitoring achievement
- Provide clear guidance and instruction when working with, teaching, or helping others

Product - 40% of your time
- Take the lead in delivering end-to-end biddable campaigns, including QA compliance and use of best practice
- Work with your manager to develop testing frameworks that advanced our capabilities

Client - 20% of your time
- Lead initiatives to improve both agency and client capabilities, working across vendors and partners to achieve success
- Cultivate strong, trusted relationships with clients at a junior and intermediate level, as it relates to implementation planning & buying
- Develop your skills of media planning principles, including agency practices and philosophies

Commercial - 20% of your time
- Ensure all team financial and compliance processes are followed in a timely manner and with 100% accuracy
- Maintain a strong perspective of in-scope services for your clients, and the process for completing work above and beyond this
- Provide hands-on leadership to junior staff in dealing with commercial issues, such as account queries, reconciliations, and bookings

**WHAT MAKES A GREAT ASSOCIATE PERFORMANCE MANAGER**
- Attention to detail: you display high attention to detail across all work and can spot potential issues ahead of time
- Organisation: confidently able to optimise work and supports the wider team in this planning & prioritisation
- Team & collaboration: viewed as a valued member of the team, actively supporting and contributing to the efforts of other team members
- Communication: can manage conflict to a resolution, adapting communication style to both give and receive constructive feedback
- Analytical: create new and improved approaches to managing complex information and arrive at logical conclusions
- Flexibility: adapts to new ideas and initiatives, displays a positive attitude in the face of ambiguity and change
- Proactivity/taking the initiative: work autonomously, focused on achieving results
- Problem solving: able to define complex problems, can identify optimal and alternative solutions with mínimal supervision