Field Support Representative

The Opportunity

Do you have plenty of experience within a veterinary clinic and have been named the ‘troubleshooter’ when it comes to diagnostic equipment? You may be just the right person we need here at IDEXX
IDEXX are seeking an experienced Field Support Representative in part-time (4 days per week) capacity to provide face to face customer support to our Veterinary Clinic customers conducting diagnostic equipment installations and training.
You will also be resolving elevated customer technical issues on site for the diagnostic equipment and services and assisting in educating our Internal Sales & Technical Customer Support teams. This role is based in Adelaide and is a field-based role supporting our veterinary clinic customers across South Australia and Tasmania.

You will have experience providing technical support to end users, an ability to deliver technical information and passion for enhancing the customer experience.

You will be experienced in territory management, a tertiary qualification in a science discipline, a Certificate in Veterinary Nursing or a Cert IV in Training and Assessments, bachelor’s in animal science (a combination of education and experience is preferred)

You will have a strong understanding of veterinary clinics, veterinary medicine and diagnostics is highly desired

You will have the ability to share knowledge and be able to adjust training techniques for varied audiences where required.

Travel is an essential element of this this role, the willingness to travel extensively is required.

Most importantly you will have a passion for improving the health & wellbeing of animals

What we can offer?

Investment in professional development and career growth

We offer true flexibility with on-site, remote or hybrid working arrangements

Competitive annual bonus scheme and compensation review

Fully maintained company car

Flexibility to manage your schedule

Be rewarded for your contributions through our Reward and Recognition Program

Enhanced bereavement leave for family and pets

Travel opportunities across Australia

Free wellness programs like Virgin Pulse, Class Pass, Noom - ability to earn points and prizes

Discounts on Pet Products and $500 per year towards diagnostic testing for your pets

Tenure recognition including day’s off and bonus payments for reaching key milestones

Bring your pet to work days

Contribute towards your charity of choosing through our One IDEXX program and paid volunteer Days annually

We help pets lead fuller lives + + + + + + +

Why IDEXX?

We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.
So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery.
At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
Let’s pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, colour, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.