Network Technical

1 week ago

Sydney, Australia Telstra Full time

An excellent opportunity has become available for a highly motivated and passionate Network Technical Specialist to join the Government Assurance Team.

**The opportunity**:
As a Network Technical Specialist, you will provide support to Federal Government customers that are utilising a range of Telstra products and services including Managed Data Networks and associated tiers including Managed Routers, LAN, Wireless WAN, Wireless LAN and WAN Optimisation solutions as well as Telstra’s Unified Communication Solutions. We are looking for someone who is willing to learn, take on new experiences and help lead the way with these experiences. This role is based in Sydney or Canberra and is on a 24x7 rotating roster.

**Your key responsibilities and major tasks include, but are not limited to**:

- Proactively monitor Secure Federal Government networks to identify current and impending network faults.
- Perform basic routing and switch troubleshooting and provide assistance during the incident management process to quickly and effectively restore network functionality.
- Perform a range of work required for scheduled Changes to support Government Operations and Project work.
- Assist in identifying and documenting improvements to existing processes and procedures that align to business unit procedures.
- Responsible for liaising directly with customers and working to positively influence the end-to-end customer experience.
- Adhere to the company and customer policies and procedures.

**Enough about us, let's talk about you. To hit the ground running we are looking for individuals who can confidently demonstrate the following**:

- Hold a minimum of NV1 AGSVA Baseline security clearance
- Basic routing and switching skills including knowledge and troubleshooting ability of TCP/IP, routing protocols, and link layer protocols.
- Demonstrated experience in an IT support role
- Possess excellent oral and written communication skills and be able to demonstrate these skills.
- Proven experience in CISCO, Juniper and/or Linux - _Highly Desirable _
- Technical Certification/Diploma level qualifications (or equivalent) - _Highly Desirable_

**Our perks & benefits**:

- Work-life integration - we understand life happens when you're busy making other plans, so we offer flexibility around where, and when you work.
- 16 weeks paid parental leave for primary and secondary carers.
- Professional development program.
- An epic (free) Telstra mobile phone plan.
- Laptop/Device allowance renewed every 2 years.
- Purchased Annual Leave scheme.
- Discounted Telstra products and services.
- We fully embrace flexibility and choice at Telstra and it’s as unique as you. We believe every role can flex in some way and encourage you to work where, when, and how you are most engaged, safe, and productive. Talk to us about how a role could be flexible for you_

On the cusp of the next technological transformation in the digital world, Telstra has and continues to be at the forefront of local and global innovation. Come disrupt and lead the industry as we build the networks for the future and push the boundaries of what’s possible with technology.

We're after the right blend of experience and enthusiasm and look for cultural add, rather than cultural fit. We benefit from the unique gifts and backgrounds of each person in our business and push for diversity of thought in all we do.

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