Policy Manager

**Policy Manager (Aboriginal)**

**Grade 11/12, Temporary role up to 3 years**

**Location: Sydney**

**About this role**

Exciting Opportunity Do you want to make a difference in supporting better outcomes for Aboriginal customers and communities within NSW. We are looking for an experienced Policy Manager to work in the Aboriginal Outcomes Unit (AOU) within the Office of the Secretary, NSW Department of Customer Service (DCS) who can contribute to priority areas such as National Agreement on Closing the Gap to deliver on strategic outcomes.

The Aboriginal Outcomes Unit (AOU) is a central hub that oversees Aboriginal initiatives and programs and provides strategic and cultural guidance across DCS. We work collaboratively across the Cluster to help improve the targeting of supports and services available to Aboriginal customers and communities.

The AOU oversees the implementation of the DCS’ Aboriginal Employment Strategy and Aboriginal Customer Engagement Strategy as well as DCS’ commitments under Closing the Gap and other key State priorities and connects the work of these Strategies and priorities to better outcomes for Aboriginal customers and communities.

We are looking for an experienced Policy Manager who can lead and manage complex policy initiatives and projects, deliver strategic outcomes and inspire their team.

**You will be have the opportunity to**:

- ** **Join a highly skilled team that leads policy projects that are priorities for the Ministers, Secretary and Government
- Have exposure to senior decision-makers
- Play a central role in policy, strategy, and legislation that establishes the customer at the centre of everything Government does
- Work across the Customer Service Cluster, including providing support to customer-facing organisations like Service NSW and Births, Deaths and Marriages
- This role sits in the heart of the Department of Customer Service, in the Office of the Secretary. It involves developing high quality advice and delivering against priorities for the Department, Secretary and Ministers.

**You will be required to**:

- Lead, manage and work across multiple teams and projects
- Support and inspire your team
- Be accountable for complex policy initiatives and projects with mínimal supervision
- Develop and implement practical solutions to complex matters
- Manage rapidly changing priorities and conflicting perspectives
- Develop and maintain productive relationships with key internal and external stakeholders

**To be successful in this role you will demonstrate**:

- ** **The ability to deliver results and take initiative and have a can-do attitude
- Expert written and verbal communication skills
- Skills in undertaking research, analysis and review of complex policy and projects and developing evidence-based options and strategies
- Experience in leading and developing teams
- Ability to work autonomously
- Have a good understanding of how government works and how to get things done using government processes
- The ability to be able to build and maintain positive and productive relationships

**What we need from you**:
***Please submit your CV and a brief cover letter outlining how your skills and experience are relevant to the position along with evidence of Aboriginality.

Aboriginal as defined by the Aboriginal Lands Rights Act 1983 (NSW) is a person who:

- identifies as a person of Australian Aboriginal descent
- presents documentation identifying their family’s Aboriginal descent
- is accepted by their local Aboriginal community as a person of Aboriginal descent.

If you are successful in the recruitment process you will be required to successfully clear and maintain:
Probity checks including a criminal record check, reference checks

**Talent Pool**

A talent pool may be created for future temporary roles and is valid for a period of up to 18 months. This enables you to be considered for relevant upcoming opportunities during this period without undergoing further formal assessment. During this time our line of communication is always open, be sure to keep your MyCareer Profile updated and we will call you regarding relevant opportunities available.

Salary Grade 11/12, with the base salary for this role starting at 131,094 base plus superannuation

**Closing Date: Wednesday 31st August 9:59am AEST**

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

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