Ward Clerk

**The Role**

We have an exciting and highly rewarding opportunity for an experienced hospital administrator to join us. **Part-time** **position available.**

At the heart of the department, the Administration staff play a crucial role. As the initial point of contact for patients and families, you will not only facilitate essential paperwork for admission, pre-admissions, and billing but also set the tone for a welcoming and supportive experience.

Your primary responsibility will be to deliver a professional, efficient, and customer-focused service across our **ICU and Renal** departments, with a key focus on administration and supporting patient comfort.

If you are enthusiastic, organised, and passionate about supporting patient care in a fast-paced healthcare environment, we would love to hear from you.

**Key Accountabilities**
- Managing incoming and outgoing calls to the ward.
- Providing general PSA assistance around the ward.
- Provide timely and accurate information to queries by patients, visitors and other staff and departments.
- Work alongside medical staff, colleagues, patients and visitors to ensure a smooth hospital experience for patients.
- Compilation and management of patient admission papers and clinical notes.
- Supporting patient comfort.
- Tea & coffee services.
- Chair setup for patients and chair & equipment cleaning.
- Assist with re stock & stores.

**About You**

To succeed in this role, you will be an enthusiastic individual with a passion for customer service and enjoys being part of a busy ward. Your ability to converse and be empathetic while managing a busy flow of admissions and discharges is a key skill needed for this role.
- You will also demonstrate: _
- Computer literacy including Microsoft Office suite of programs.
- Experience either in a medical administration setting or a patient-facing role.
- Experience with Patient Management Systems will be highly regarded.
- Strong communication and interpersonal skills.
- Comfortable working in and communication with a multidisciplinary team.

**Desirable**:

- Certificate in Medical Terminology.
- Experience in hospital mainframes systems.

**About Us**

Sunshine Coast University Private Hospital is a premier, state of the art facility. Our hospital is collocated with the Sunshine Coast University Hospital, on the Kawana Health Campus.

The Hospital is owned and operated by Ramsay Health Care, a global operator of private hospitals and primary care clinics with 72 Australian sites employing over 30,000 people. We have been focused on delivering high-quality patient care and practicing the Ramsay Way philosophy of ‘People Caring for People’ since 1972.

**What’s in it for you?**
- **Professional Advancement**: Recognition, Rewards, Professional Development, and Employee referral programs. Free access to LinkedIn Learning, education scholarships and the Ramsay Leadership Academy to support career progression.
- **Discounts**: Ramsay Rewards - Access great deals at over 100+ major retailers. Hospital, Allied Health & Pharmacy discounts - you’ll pay less for hospital cover and receive higher extras limits for things like General and Major Dental.
- **Health and Wellbeing**: Flexible work opportunities with the ability to have a say in your roster, Flexible Leave Program, and a **free Employee Assistance Program** offering access to confidential counselling, coaching and support 24/7.
- **Leisure/Social/Financial**: Discounts for leisure travel with selected Hotels, salary sacrifice opportunities e.g., airport lounge membership, self-education expenses, novated leasing and more.
- **_Please note_** casual employees may not be eligible for all benefits.

**Requirements**:

- _Must provide a _National Police check conducted within the previous 12 months.
- According to the role, Ramsay may require a Working-With-Children check and proof of immunisation against infectious diseases.

**Applications close**: 18th July 2025