Client Care Coordinator

2 weeks ago

Windsor, Australia Invocare Full time

**Client Care Coordinator**
- Use your compassionate nature to work with an empathetic team
- Work for a market leader with great benefits and a strong workplace culture

Join a team in unique environment using your customer service and administration skills in pet aftercare, where you will excel providing and delivering empathetic support to our clients to honour their pets.

InvoCare is an industry leader within the funeral industry, we currently operate over 300 funeral locations, 17 cemeteries and 29 crematoria, throughout Australia, New Zealand and Singapore and growing.

Forming part of the wider InvoCare Brand, Patch & Purr, are the leading provider of pet cremation services in Australia with a national footprint. We proudly partner with both veterinarian practices and their clients to offer pet cremation services to grieving families with our expert teams guiding them every step of the way.

**Duties of a Client Care Coordinator**:

- Provide professional pet aftercare services with compassion and empathy
- Manage client enquiries across various platforms
- Coordinate information between client care, preparation, operation, and cremation teams for smooth service delivery
- Assist clients during viewings and collection of ashes with professional and empathy
- Prepare client viewing rooms and ensure its up to high standards
- Manage client payments across payment services like ZipPay, Afterpay and Vet Pay
- Ensure accurate and timely data entry of client and veterinary information

**About you**:

- Exceptional customer service skills, you’re an effective and clear communicator
- Intermediate Microsoft suit experience
- Strong organisation skills and thrive in a clean and tidy environment
- An ability to handle deceased pets in a professional manner - when required
- Ability to effectively manage multiple tasks
- Maintain a positive and professional attitude whilst under pressure

**Benefits of joining InvoCare**:
You may not have considered this industry before, but we provide vital services to families that helps them to celebrate the lives of those they loved. Our staff live our values every day and get to experience the gratitude that comes with offering such a meaningful service. The benefits you can receive include:

- Reward and recognition programs
- Tailored induction and training programs
- Well designed and fitted out locations with the latest facilities to assist in providing an exceptional client family experience
- Networking opportunities across the business and with peers
- Birthday and paid parental leave
- Free access Employee Assistant Program
- We are a diverse workplace and equal opportunity employer

**How to Apply**:
InvoCare is proud to provide our employees with a quality work environment and opportunity for both personal and professional growth.

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