Application Support Specialist

7 days ago

Melbourne, Australia Experis Full time

Permanent opportunity at a purpose driven organisation
- Hybrid working arrangement with great flexibility
- Attractive compensation package featuring a competitive salary complemented by a range of valuable benefits, including 5-weeks annual leave.
- Contribute to shaping the CRM environment as a functional SME

Join a leading organisation dedicated to transforming the lives of people with disabilities in marginalised communities. We are seeking a ambitious and skilled Applications Support Specialist to join the team.

**What you will be doing...**
- Ongoing maintenance of the CRM system, including supporting CRM helpdesk, system roles, upgrades, and accessibility.
- Engage with external vendors and key internal stakeholders to understand needs and to solve problems.
- Provide technical support and manage resolution of business incidents and requests.
- Deliver ongoing training sessions, including development opportunities for colleagues.
- Create and publish training material on the intranet.
- Identify opportunities to improve business and technical processes.
- Contribute to strategic direction and projects.
- Develop and maintain productive relationships with vendors, especially Blackbaud.

**Experience/Skills that will help you be successful in this role**:

- Solution-focused with a commitment to maintaining and upgrading skills.
- Ability to engage with various stakeholders and influence outcomes.

If you are passionate about making a difference and possess the skills and qualities we're looking for, we'd love to hear from you.

We encourage individuals with disabilities and from diverse backgrounds to apply.

**Avi Naidu**
**Recruitment Consultant**
- Aboriginal and Torres Strait Islander people are encouraged to apply._
- Experis Pty Ltd is a wholly owned subsidiary of ManpowerGroup_

State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Experis Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856

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