Inbound Manager

At Koko Black, we celebrate locality, sourcing the highest quality ingredients from Australia, and around the world. We believe in the passionate craftsmanship of our expert chocolatiers. We say hello to natural, and goodbye to all the nasties.

Passion, Leadership, Ownership and Trust are our guiding values.

The Inbound Manager will oversee operators across the inbound/production staging operation whilst also working hands-on across the warehouses to achieve daily targets. They must provide leadership in relation to the planning, output and quality of daily receiving/production staging ensure they and their team uphold health, safety and food safety standards.

**Key Responsibilities**:
**Inbound Warehousing**
- Manage purchase order receiving and stock put-aways on time, both physically and digitally within the agreed time frames
- Provide clear, accurate and timely information on short and/or inaccurate deliveries
- Ensure the swift movement of stock from the production facility into appropriate warehouse, both physically and digitally
- Ensure that stock returned from any 3rd party packers or warehouses are processed digitally and physically in a timely manner
- Pick the required TO’s and replenish the Online and Corporate Wholesale bays according to the agreed schedule
- Work with procurement to create a robust delivery schedule that meets the requirements of the business

**Inventory**
- Plan and conduct weekly cycle counting, including variance investigation
- Complete stock and variance investigations and drive completion of follow up actions, working with relevant stakeholders
- Maintain the accuracy of the system ensuring that bin transactions are completed as required
- Manage bin locations, physically and digitally, in conjunction with the Outbound Warehouse Manager
- Working with the planning team support the root cause investigation of DIFOT failures
- Conduct root cause investigations of all dated and damaged stock
- Manage WIP across the site ensuring it is stored correctly and lot controlled

**Safety**
- Maintain a safe, tidy and organised work environment
- Educate and support the team on the use of all control points, equipment, and other resources
- Ensure anyone in the warehouse, including warehouse operators, other Koko Black staff or external contractors use correct PPE, follow safe work practices and adhere to safety requirements in the warehouse
- Report all safety incidents and hazards via the system and to the appropriate manager

**Quality**
- Ensure that any warehouse specific allergen policies and procedures are adhered to
- Ensure Good Manufacturing Practises (GMP) to achieve optimal product quality
- Maintain a tidy and organised work environment
- Report any non-conformance incidents to the appropriate manager
- Report suspected specification and process deviations to QA
- Support embedding food safety culture and adhere to HACCP standards

**People and Organisation**
- Create and maintain a healthy and motivated work environment within the team.
- Role model adhering to standards and policies
- Communicate training needs to the appropriate manager

**Management and Leadership**
- Support and motivate teams in achieving daily targets and goals.
- Appropriately manage overtime as required
- Monitor individual performances, providing ongoing feedback and support
- Seek to resolve any issues and conflict within the team, escalate issues as appropriate
- Train and support new team members and provide feedback on a regular basis
- Actively listen to concerns and potential opportunities raised by team members escalate as required
- Address any non-compliance matters immediately, and where applicable report them to the appropriate manager

**Continuous Improvement**
- Work with Warehouse Manager and wider team to continually improve processes
- Provide feedback on ways to increase efficiency, improve quality or reduce risk in your area
- Take steps to reduce waste and suggest process improvements

**Skills and Attributes**
- Exceptional work ethic
- A team player
- Demonstrates strong initiative
- Can delegate tasks in an efficient, effective way
- Able to train others in a methodical way
- Process driven, with the ability to identify improvements to processes
- Direct and concise communication

**Experience**
- 3 years' experience in a warehouse environment