Duty Manager
2 days ago
**Company Description**
Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.
Contemporary, relaxed and imaginative. AVANI Hotels & Resorts provides the right space for a relaxed and inspired getaway. Authentic, sustainable dining nourishes our guests and stylish, comfy rooms are where their dreams are made.
We are looking for a Duty Manager to join us on a full-time basis at AVANI Adelaide Residences. Must be available to work across a seven-day (Monday to Sunday) roster covering morning, afternoon; and night shifts may also be required.
**As Duty Manager you will**:
- Guide & support the team in providing outstanding guest welcoming and experiences.
- Train new team members, share your expertise and continually inspire the team.
- Ensure daily tasks are completed accurately and in a timely manner;
- Conduct guest arrivals and departures;
- Confidently providing personalised and proactive guest service
- Resolve & respond to guest complaints in a timely and professional manner.
- Maintain accurate guest accounts, including cash handling;
- Assist the Housekeeping & Maintenance departments as required.
**Qualifications**
**To be successful, you will have**:
- Two years of experience in a supervisor position in the Hotel industry.
- Previous Front Office experience
- Excellent written and verbal communication skills
- Exceptional customer service skills and an unwavering positive attitude
**Additional Information**
Join our positive and vibrant team and be rewarded with these team benefits:
- 50% discounts on accommodation across all Minor Hotel brands in AUS and NZ.
- Discount when you visit any of our restaurants, cafes, bars and wellness retreats.
- 50% off The Coffee Club VIP membership
- Furniture, Australia Zoo, Medibank insurance discounts.
- Additional paid leave including Birthday, Vaccine and Study leave
- Career progression & education assistance
- Wellbeing programs (Uprise)
- Reward & Recognition programs
Joining Minor means you become a partner in a diverse, expanding global organization with limitless opportunities to thrive and achieve. Minor International includes three key business units: Minor Hotels, Minor Food, and Minor Lifestyle. With a team of over 66,000 and operating over 60 countries Minor International is one of the fastest growing hospitality, restaurant and lifestyle companies in the Asia Pacific Region.
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