Research and Insights Lead

4 days ago

Parramatta, Australia Ashdown Consulting Full time

$1000 p/d + super
- 12 Month Contract
- Parramatta / WFH

**Research & Insights Lead | 12 Month Contract | $1,105 p/d Incl. Super**
- $1000 p/d + super
- 12 Month Contract
- Parramatta / WFH

**About the Company**

This NSW government agency is a major service provider who strives to deliver a more consistent and innovative experience within the development of New South Wales government. Our client is looking for a Research and Insights Lead to perform project management and support activities to contribute to Manage key projects designed to amplify the voice of customers and drive the user experience strategy.

**About the Role**
- Lead and manage framework to improve engagement.
- Lead the execution and implementation of strategic initiatives focused on enhancing customer experience.
- Lead data development, analysis, interpretation and reporting projects and activities that assist strategic service delivery objectives in line with NSW Government reform directions and legislative requirements.
- Progress the development and improvement of national indicators and data that compare performance across Australian jurisdictions.
- Brief executive and other stakeholders on issues related to national reporting and the performance of NSW compared to other jurisdictions.
- Use research, customer voice and insights to influence decisions and actions across the department.

**About You**
- Tertiary qualification in a social science or related field that includes data analysis and statistics.
- Experience in working with data related to social services or a similar field.
- Meets the focus capabilities for the role, in accordance with the role description.
- Excellent verbal and written communication skills
- Strong attention to detail

**Benefits of contracting through Ashdown People**
- 5th largest supplier to the NSW Government
- Get paid weekly
- Offer Insurances for ABN Contractors
- Consistent communication & transparency
- Detailed onboarding & support

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