Counselling & Career Development Officer

**Counselling & Career Development Officer / Disability & Access Officer**

**TAFE Worker Level 4**

**Position available at the following locations: Coffs Harbour, Gran**ville, Bathurst, Ultimo & Strathfield**

**BE BOLD. BE AMBITIOUS. MAKE YOUR NEXT MOVE THE RIGHT ONE.**
- Competitive salary package and access to multiple benefits
- Offering work life balance and nation-wide networking opportunities
- Five opportunities available across multiple locations

**THE OPPORTUNITY**

TAFE NSW is dedicated to meeting the evolving needs of the NSW economy and workforce, offering world-class training and education that delivers the skills needed for the jobs of today and tomorrow. Grow your career in a dynamic and collaborative environment, where you can innovate, create value, and proudly play a meaningful role in delivering quality training to the people of NSW.

**ABOUT THE ROLE**

The Counselling & Career Development Officer or Disability & Access Officer is responsible for providing comprehensive assistance in the coordination and performance of general administrative, transactions, referral, enquiries and service support activities to facilitate effective and efficient service delivery and operations.

You have impeccable communication skills, are analytical, organised and a natural problem solver. You enjoy building trusting relationships, collaborating with your team and taking initiative.

Crucially, you are someone who shares the TAFE NSW Values of Integrity, Collaboration, Excellence and Customer First.

**ESSENTIAL REQUIREMENTS**
- Certificate IV in a relevant discipline or equivalent skills, knowledge and experience.
- Demonstrated ability to communicate with a diverse range of clients / customers in a professional and courteous manner in a services delivery environment.
- Familiarity with Microsoft Office suite and demonstrated ability to learn new systems.
- Willingness and ability to travel as per business requirements.
- Ability to address and meet focus capabilities as stated in the Position Description.

For further information regarding the role please review the Position Description.

**WHAT YOU’LL RECEIVE**

This position offers a base salary range of $70,254 - $77,546 p.a plus employer’s contribution to superannuation and annual leave loading.

You will enjoy a 35-hour working week, access to multiple benefits such as flexible work arrangements, free health checks, fitness passport, employee wellbeing and assistance programs.

**OUR COMMITMENT TO YOUR HEALTH, SAFETY AND WELL-BEING**

TAFE NSW is committed to continuing to provide a safe workplace and have put systems and support in place for all our employees to work and deliver safely and flexibly through the ongoing COVID-19 pandemic.

**OUR COMMITMENT TO DIVERSITY & INCLUSION**

At TAFE NSW, we are committed to creating an accessible and inclusive workforce which reflects the community and the customers we serve.

**HOW TO APPLY**
- Your current resume
- Cover letter addressing the essential requirements and your responses to the two targeted questions below (500-word limit each)

**Targeted Question 1**: Provide an example of a time you have provided high quality customer service to either an internal or external client.

**Targeted Question 2**: This role will require you to deliver administrative support activities and services in line with agreed standards and timeframes. Please give an example and describe how you have previously managed competing priorities, while maintaining accuracy and attention to detail.

**CLOSING DATE: Thursday, 29th September at 11.59pm**

The recruitment process will include a range of comparative assessments and role-based skills tests. All interviews will be conducted via Microsoft Teams.

**Please note**:
This is a child-related position. A Working with Children Check is a prerequisite for anyone in child
- related work. It involves a national criminal history check and review of findings of workplace misconduct.

For ongoing positions in the NSW Public Sector, you need to be an Australian Citizen or Permanent Resident.

For temporary positions, you will require a visa that gives you permission to work in Australia.

A talent pool may be created for this position, and position(s) of the same classification that subsequently become vacant may be filled via this talent pool.