Advanced Support Analyst

1 week ago

Sydney, Australia Experteq Full time

**Join Our Team and Support a Top-Tier Government Organisation**

**About the Role**:
We are seeking a professional and experienced **L2 Advanced Support Analyst** to join our team, working full-time onsite with one of our top-tier government clients in the Sydney CBD. This role is ideal for someone who is technically skilled, well-presented, and possesses strong communication abilities to represent Experteq within a high-profile public sector environment.

This role is 100% onsite at the client's location in the Sydney CBD, with official working hours from 8:30am to 4:00pm, Monday to Friday.

To be eligible for this role, you must be able to obtain full government security clearance.

**About Us**:
Experteq is a proudly Australian-owned IT Managed Services Provider (MSP) and Professional Services Consultancy with over 30 years of experience. We deliver innovative technology solutions to more than 50 clients in the banking, finance, corporate, and government sectors nationwide, including 30% of Australia's Authorised Deposit-taking Institutions.

With a rich history and extensive experience in one of Australia's most regulated industries, our high-performing teams excel in collaborating with clients who demand the highest levels of security, compliance, and regulatory standards. We offer deep technical expertise across a comprehensive range of services, including trusted private and public cloud solutions, end-user services, and business optimisation.

**What You Will Do Here**:

- Provide L1 and L2 support for Citrix, Wintel, Microsoft 365, and Azure environments.
- Deliver exceptional technical support to end users and stakeholders onsite.
- Log and manage incidents and service requests using ServiceNow.
- Install and configure software and hardware, including patch management.
- Liaise with clients and internal teams to resolve technical issues efficiently.
- Contribute to knowledge base and standard operating procedures.
- Participate in project work and continuous improvement initiatives.

**Who You Are**:

- An Australian Citizen eligible for government clearance (NV1 preferred).
- A polished communicator with a professional presence and strong interpersonal skills.
- Experienced in IT support within corporate or government environments.
- Skilled in Active Directory, Citrix, Exchange, Windows OS, O365, Azure, and PowerShell.
- Familiar with ITIL practices and experienced in using ITSM tools like ServiceNow.
- A tenacious problem solver with a customer-first mindset and strong attention to detail.
- Able to work independently and collaboratively in a fast-paced setting.

**Why You Will Love Working Here**:
**Structured Hours**: Enjoy a consistent 8:30am4:00pm schedule, Monday to Friday.
**Prime Location**: Work onsite in the heart of Sydneys CBD with a prestigious government client.
**Tech Perks**: Access to modern tools and technologies in a secure, enterprise-grade environment.
**Career Growth**: Gain exposure to complex systems and high-level government operations.
**Purpose-Driven Work**: Contribute to meaningful outcomes in the public sector.
**Supportive Culture**: Be part of a values-led organisation that prioritises respect, teamwork, and client success.

**Diversity and Inclusion**:We are proud to be an equal-opportunity employer that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment.

**Note to Recruitment Agencies**: Unsolicited resumes or profiles sent to any employee will not be accepted.

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