Planning & BI Reporting Support Analyst

**Planning & BI Reporting Support Analyst**:
**Job No.**: 538641

**Location**: Melbourne - CBD & Inner

**Job type**: Full-Time

**The role**:
As a BI Support Analyst, you will:

- Deliver effective and efficient support to business users and stakeholders, ensuring high levels of customer satisfaction.
- Utilize your technical knowledge and diagnostic skills to uphold system availability in line with Service Level Agreements (SLAs).
- Oversee day-to-day business-as-usual (BAU) tasks, monitor automated report health, and provide cost-effective solutions to enhance business procedures.

**What the role involves**:

- Respond promptly and effectively to issues and requests related to reporting tools (JORS, TM1, COGNOS), maintaining high customer satisfaction.
- Serve as the primary escalation point for reporting system issues, investigating root causes, and providing resolutions.
- Identify opportunities to improve system process flows, performance, and technical efficiencies.
- Ensure adherence to SDLC, methodologies, and Change Management standards.
- Handle development tasks including analysis, functional design, and execution of test plans.

**Who are we looking for?**
- Tertiary qualifications in Computer Science or Business Intelligence Systems.
- 2-3 years of experience in IT service management (ITIL preferred).
- Previous experience in a support analyst role with strong knowledge of IBM DB2, Oracle 11g database, IBM TM1, SAP Business Objects, and IBM COGNOS BI.
- Proficiency in Shell scripting, PL/SQL, DB2 scripting, and data warehousing principles.
- Experience with ServiceNow, Automic Batch Scheduler, and Microsoft Windows Server is desirable.

**Why work for us?**
- Unique opportunity to be part of a highly engaged, successful team, focused on the transformation of an iconic Australian brand
- A competitive remuneration package including performance-based incentives
- Hybrid working arrangements in office and from home that provide appropriate work/life balance
- Parental leave policy of 18-weeks paid leave for the primary carer, and 3-weeks paid leave for the supporting partner
- Generous employee discounts across David Jones and access to partner benefits
- An additional day of leave for your birthday along with time to support charitable work
- Opportunities to support community partnerships across our Corporate Social Responsibility program
- Be a member of a company committed to sustainable practices, driving change in the retail landscape
- Ongoing training and development to pursue individual ambitions

**About Us**

Since 1838, David Jones’ limitless quest for innovation and progress established the brand as Australia’s original influencer in fashion and lifestyle. Having revolutionised the way Australians shop, David Jones’ creation of a social centre inspired and created lasting memories for past, present and future generations. Today, our vision to inspire _Like No Other_ drives us to continue this legacy in our ambitious purpose to be the destination that inspires, with experiences and services _Like No Other_.

Our Thriving cultural pillars inspire our people to deliver on our vision and purpose. We are **Customer Obsessed**; curious to understand and dedicated to delighting them with seamless solutions as one team. We care for our people, customers, partners and community by creating **Inclusive** environments through belonging and respect. We **Empower** with implied trust to act with integrity, value our unique skills and be accountable for our decisions. We constantly seek **Innovative** ways of improving, changing and exploring ways that we can inspire.

**We are a 2024 Circle Back Initiative Employer - we commit to respond to every applicant.**

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