Case Manager

1 day ago

Melbourne, Australia EML Group Full time

Case Manager - Recovery & Return to Work

EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **4,000 dedicated employees**. We foster a learning culture that allows for us to continually invest in our employees ensuring a **long-term career** here at EML.

**THE OPPORTUNITY**

As part of our diverse team based in **Melbourne**, you will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

Working as part of the **Recovery & Return to Work (0-55 weeks) **teams, this exciting case management role is to pro-actively manage a portfolio of claims, provide exceptional customer service to all stakeholders and support injured workers to recover and return to work. The role acts as a senior member of the team, including coaching and escalations responsibilities.

This will be a **permanent, full time **position based in the **Melbourne **office, with flexibility to work from home.

**YOUR RESPONSIBILITIES**
- Provide early, timely and personal customer focused and empathetic service to injured workers and employers
- Proactively support the injured worker and employer (across corporate, industry and SME) through the recovery and return to work process
- Proactively and effectively manage all aspects of a caseload of worker's compensation claims within the legislation and compliance guidelines
- Deliver the desired customer experience to all stakeholders and manage the end-to-end outcomes for a portfolio of cases
- Adopt a service
- orientated approach that is focused on early intervention and the interests of all stakeholders
- Ensure that active and timely intervention occurs to improve recovery and return to work outcomes

**ABOUT YOU**
- Experience managing claims in the workers compensation industry or personal injury environment
- Knowledge of the Victorian workers compensation scheme, legislation, and policies
- High attention to detail and organisational skills
- High level of resilience and a willingness to hold complex conversations
- Excellent oral and written communication skills
- Committed to supporting injured workers with their recovery and return to work

**WHAT WE OFFER**

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please.

Job ID JR2939

  • Case Manager

    1 week ago

    Melbourne, Australia Refuge Victoria Full time

    About the role WHAT’S ON OFFER Combine your qualifications and experience with your personal passions and values, in a role that changes the lives of some of our community’s most vulnerable people and work alongside a supportive and compassionate team who are committed to creating a safe and free life for people escaping family violence. This role...

  • Case Manager

    5 days ago

    Melbourne, Victoria, Australia Refuge Victoria Full time $60,000 - $90,000 per year

    WHAT'S ON OFFERCombine your qualifications and experience with your personal passions and values, in a role that changes the lives of some of our community's most vulnerable people and work alongside a supportive and compassionate team who are committed to creating a safe and free life for people escaping family violence.This role also offers:• Level 5 of...

  • Case Manager

    3 days ago

    Melbourne, Australia Austin Health Full time

    Location: Melbourne | Northern Metropolitan Job type: Part time Organisation: Austin Health **Salary**: Salary not specified Occupation: Health and Allied Health, Nursing Reference: 46004 **Case Manager** - ** Permanent, part-time position (30.4 hours p/week)**: - ** Registered Nurse (Grade 3), Occupation Theraprist (Grade 2), Social Worker (Grade 2)...

  • Case Manager

    3 weeks ago

    Melbourne, Victoria, Australia Toll Group Full time

    Case Manager & Case Management Associate - Expression of InterestJoin to apply for the Case Manager & Case Management Associate - Expression of Interest role at Toll GroupCase Manager & Case Management Associate - Expression of InterestJoin to apply for the Case Manager & Case Management Associate - Expression of Interest role at Toll GroupAbout Toll GroupAt...

  • Case Manager

    5 days ago

    Melbourne, Australia Austin Health Full time

    Location: Melbourne | Northern Metropolitan Job type: Part time Organisation: Austin Health **Salary**: Salary not specified Occupation: Community Services, Health and Allied Health, Other, Medical, Nursing, Aged Care Reference: 51504 Austin Health is the major provider of tertiary health services, health professional education and research across 3...

  • Case Manager

    3 weeks ago

    Melbourne, Victoria, Australia Department of Justice and Community Safety, Victoria Full time

    Join to apply for the Case Manager - South Region role at Department of Justice and Community Safety, Victoria17 hours ago Be among the first 25 applicantsJoin to apply for the Case Manager - South Region role at Department of Justice and Community Safety, VictoriaGet AI-powered advice on this job and more exclusive features.Make positive changes to the...

  • Case Manager

    3 weeks ago

    Melbourne, Victoria, Australia Drug & Alcohol Services Australia Full time

    Join to apply for the Case Manager - Alternative To Custody (w/ Relocation Assistance) role at Drug & Alcohol Services Australia1 day ago Be among the first 25 applicantsJoin to apply for the Case Manager - Alternative To Custody (w/ Relocation Assistance) role at Drug & Alcohol Services AustraliaGet AI-powered advice on this job and more exclusive...

  • Case Manager

    5 days ago

    Melbourne, Victoria, Australia AMES Australia Full time $90,000 - $120,000 per year

    Full-time Maximum Term position available to 30 June 2026 based at our Dallas siteProvide case management to humanitarian entrantsAnnual salary is $70, % superOther benefits include:Regular performance feedback and performance review processSupportive environment and caring work culture with work/life balanceCultural DiversitySalary packaging (Full FBT...

  • Case Manager

    4 weeks ago

    Melbourne, Victoria, Australia AustralianSuper Full time

    Join to apply for the Case Manager role at AustralianSuper2 days ago Be among the first 25 applicantsJoin to apply for the Case Manager role at AustralianSuperAt AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be...

  • Associate: Disputes

    1 day ago

    Melbourne, Australia White & Case Full time

    **Associate: Disputes** **The Opportunity** Are you ready to make your mark as part of the Commercial Litigation Practice in our Melbourne office? Globally recognised for the breadth and local depth of our experience, we are trusted advisors to the world’s leading Infrastructure providers. As well as guiding clients through their most complex and...