Customer Support Officer

6 days ago

Gladesville, Australia Talent International Full time

**Job Details**:
**Location**

New South Wales

**Salary**

AU$25.91 - AU$31.15 per hour

**Job Type**

Full Time

**Ref**

BBBH93103_1663039176

**Contact**

Uvez Ahmed

**Posted**

about 5 hours ago

**Talent International** is currently recruiting for a **Customer Support Officer** to work for a **NSW Government** based in **Gladesville**, NSW.** The position is **3-month contract role with the possibility of being extended** and are paying **between $25.91 - $31.15 per hour plus super**.

8 Hours per day / 38 per week job

**Key Accountabilities**:

- First point of contact to the ambulance service for ambulance fees and charges.
- Assist in managing the revenue collection process including non-patient billing according to client's policies and procedures.
- Provide administrative and clerical support and maintain records as per client's policy directives.
- Prepare timely and accurate reports.
- Contribute to the development, improvement and implementation of new processes and systems related to customer service.
- Contribute positively and be actively engaged in the development of team building and culture improvement exercises within Revenue Operations.

**Essential requirement**:

- Demonstrated commitment in providing a high level of customer service and the ability to deal with stressful and emotional situations, whilst being highly motivated and enthusiastic.
- Ability to remain calm in all circumstances when communication with people who had experienced medical emergencies. Communicate accurate information to a wide range of stakeholders, using multiple communication channels.
- Capability to use a wide range of computer hardware, software and electronic systems.
- Ability to plan and balance priorities, perform a wide range of tasks with limited supervision and the ability to problem solve, use initiatives, judgements and discretion in a flexible and creative manner.
- Self-driven, adaptable, resilient and be able to use initiative to make sound decisions.
- Familiarity with call center processes and sound knowledge of industry processes to be able to take care of a range of customer and business enquiries.
- Demonstrated ability to work both independently and collaboratively and effectively with team members.

**If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Jessica Abboud on 02 9223 9855 for a confidential discussion.

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