Cinema Worker

**Event Cinemas**is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place.

**About EVT**:
As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.

**About Event CInemas**:
Event Cinemas set itself apart with a world of entertainment experiences under one roof. We set the global standard for premium cinema and with every interaction, we aim to leave a memorable mark, always evolving to keep things fresh and provide a welcoming and playful atmosphere. We're all about the customer experience, going that extra mile, every time. If you too are a customer service superstar, then we want to hear from you And loving movies is a big bonus

**About the Role**
- A team member at this level has completed induction and training to attain the competency required to perform work within the scope of this level; or holds the equivalent experience or expertise required to perform work within the scope of this level.
- Provides exemplary customer service and executes tasks associated with supporting the operation of a cinema entertainment complex to the highest standard.
- Makes decisions and exercises discretion in relation to routine matters within their area of work, drawing on their skill, training, and knowledge for this level.
- Subject to knowledge and skill at this level, this team member may operate flexibly as required between work areas.

**Key Responsibilities**
- General Cinema Duties
- Continuously monitor and consistently deliver customer service to a high standard. Ensures a positive experience for all patrons by prioritising and attending to their needs proactively.
- Address and handle minor customer feedback, ensuring prompt resolution while maintaining a positive customer experience, within the scope of knowledge and skill at this level.
- Actively contribute to and participate in all cinema campaigns.
- Follow Workplace Health and Safety policies and procedures including emergency procedures.
- Attend and complete all mandatory training sessions as designated by EVT.
- Assist fellow employees as needed, fostering a cooperative and supportive work environment.
- Conduct thorough and precise opening, closing and shift change-over procedures for the relevant area.
- Ensure a well-maintained and aesthetically pleasing work area through regular presentation and minor maintenance tasks.
- Monitor, action (where appropriate to skill and knowledge level) and/or report any issues with all cinema assets and property. This includes but is not limited to; auditorium seating, all cinema equipment, customer facing and back-of-house property and products, including bathroom facilities.
- Maintain a high standard of cleanliness and hygiene through diligent cleaning practices.
- Security knowledge and awareness.
- Queue management and crowd control.
- Lost property maintenance.
- Retail Customer Service
- Proficiency in register operation and ticketing systems.
- Product and service knowledge.
- Cash preparation and responsibility for own till.
- Conduct self-audits and ensure financial balance through attention to detail and accuracy.
- Prepare food and beverages for sale, ensuring a high standard of quality and product presentation.
- Maintain product stock levels and presentation, in accordance with planograms where applicable.
- Assist with stock control through accurate stock handling. Support preparation for stocktake as required.
- RSA qualifications as required.
- Cinema Attendant
- Maintain an elevated standard of customer service by prioritising and attending to their needs proactively.
- Presentation and minor maintenance of games machines.
- Queue management and crowd control including allocated seating management.
- Performs regular checks of ticketing, auditoriums and public access areas. Action and/or report issues as appropriate to skill and knowledge at this level.
- Support on-screen presentation by monitoring, actioning and/or reporting film quality, in-cinema comfort and ambiance issues.
- Bio-Box Training
- Identify projection room equipment including audio equipment, TMS, LMS, BMS, workstation, projectors, film formats.
- Monitor and rectify issues with sound, focus/framing in auditoriums, supporting a high standard of content presentation.
- Content management including DCP-delivery and ingest via physical hard drives, IP delivery & satellite delivery.
- Monitor the delivery of alternative content including live satellite