Rooming House Worker

**Introduction**:
Rooming House Outreach Support Worker 15months fixed term 3 days per week
Position Objective
The Rooming House Outreach Support Worker will work within the Rooming House and Tenancy teams to deliver Assertive Outreach services to Rooming Houses across the Sth. East within the Centre’s RHOP funding guidelines.
The Rooming House Outreach Worker will provide high quality and timely tenancy advice and support services to Rooming House residents as part of the Centres commitment to improving access to justice.
Peninsula Community Legal Centre (PCLC) is one of 49 community legal centres in Victoria. It operates across six local government area in the south east of Melbourne - Cardinia, Casey, Frankston, Glen Eira, Kingston and Mornington Peninsula. PCLC is headquartered in Frankston and has branch offices in Bentleigh, Cranbourne and Rosebud.
PCLC works to empower and support disadvantaged community members of the South Eastern and Westernport region to use the law and legal system to protect and advance their rights and broaden their awareness of their responsibilities. PCLC offers general legal advice and casework services, specialist family law, tenancy, family violence, rooming house and social work programs, and is active in community legal education and law reform work.
**Description**:
Position Duties
1. Deliver high quality tenancy advice services in accordance with the PCLC Advice and Casework Guidelines.
2. Needs to be confident in effectively engaging and communicating with vulnerable or disadvantaged people with complex needs who may struggle to access support.
3. Develop and maintain up to date knowledge of relevant information, referrals and support options for rooming house residents.
4. Maintain accurate and up-to date records, file notes, visit summaries and advice statistics.
5. Assist with the collection of data and preparation of reports and other accountability documentation as required.
6. Develop and maintain up to date knowledge of relevant legislation, procedures and practices relevant to rooming houses.
7. Work closely and collaboratively with relevant staff in the TAAP program, and Tenants Victoria to support the RHOP program objectives.
8. Develop and maintain up-to-date knowledge of relevant legislation, procedures and practices relevant to the position.
9. Foster and maintain good working relationships with regulators, including Consumer Affairs Victoria, Local Government as well as housing, health and other key stakeholders to facilitate achievement of program objectives.
10. Participate in regular supervision and caseworkers’ meetings.
11. Ensure that all work is conducted within the requirements of the Legal Profession Uniform Law Application Act 2014, the Centre’s professional indemnity insurance and the Centre’s policies and procedures.
12. Represent Peninsula Community Legal Centre at relevant community, government and other forums.
13. Participate in community legal education activities as directed.
14. Identify trends and issues arising from advice and support services.
15. Participate in activities which seek to ensure greater legislative and practical protection for PCLC clients, such as submission writing and participation in campaigns.
16. Liaise with and report to the Practice Manager, Tenancy on a regular basis.
**Reports to**: Practice Manager, Tenancy - Director Legal Services - CEO
**Direct Reports**: No reports to this position
Accountability, Authority and Decision Making
The position reports directly to the Practice Manager, Tenancy
All work and conduct is to be performed in accordance with PCLC Policy and Procedures, PCLC Strategic Plan, PCLC Work Plan and PCLC Advice and Casework Guidelines.
Professional judgement is exercised in the performance of routine tasks and client services.
Direction is sought prior to engaging in non-routine tasks and client services.
Other Relevant Information
You will be required to undergo or hold a current Working with Children Check
You will be required to travel to Rooming Houses, PCLC branches and PCLC service locations. Access to a reliable and comprehensively insured motor vehicle is a requirement.
All staff are required to take responsibility for a safe and healthy work environment and have a commitment to equal opportunity and a workplace free from discrimination and harassment.
Ensure compliance with all Privacy Legislation and treat all information of a personal and sensitive nature concerning the business of PCLC and its clients, in a professional and confidential manner in accordance with PCLC’s information and records management procedures.
Ensure that all PCLC policies, procedures, systems and work practices are implemented and adhered to, including in human resource management, risk management and customer service.
Act in a professional manner always while performing duties for and/or representing PCLC in line with the Staff Code of Conduct.
An attractive remuneration package will be negotiated with