Current jobs related to Service Desk Analyst - Flinders - Torrens University Australia

Who we are?
At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities - and the world. That’s why we’re on a mission to increase access to higher education, so learners from all walks of life can chase their dreams.

Just like our students, our employees are a diverse group who want to make an impact. When you join us, we give you the freedom to be bold, creative and courageous - with flexible working arrangements that allow you to bring your best. We’ve built a culture that celebrates community, collaboration and innovation, where people love what they do_._

What’s the job?
- In this role, you'll handle technical issues, manage service tickets, and act as an escalation point for complex problems. Your mission is to maintain a stable desktop environment, exceed service level agreements, and deliver outstanding customer service.

Day-to-day accountabilities:
In this role, you’ll take charge of resolving technical issues, managing service tickets, and providing expert support to ensure smooth operations. You’ll act as a key escalation point, oversee ticket resolutions, and enhance customer satisfaction through effective issue management and strong internal relationships.- Manage and resolve technical issues, including network faults and security problems.-
- Ensure timely and accurate ticket logging and resolution.-
- Support new starters with equipment setup and provisioning.-
- Maintain asset records and assist with IT documentation and knowledge base updates.This is a permanent full-time position based at our Flinders Street campus in Melbourne.

Who you are- 2+ years’ experience in providing technical service desk and help desk analyst support-
- Good working knowledge of End User IT technology - PC/Desktop support and LAN-
- Excellent customer service skills, proven customer-focused desktop services capability-
- Exposure across Microsoft & Apple platforms, Audio Visual, managing printer fleets, and associated technologiesWhy join us?
Bold, modern and agile, we’re Australia’s fastest-growing university, going from 164 students in 2014 to 40,000+ alumni across 115+ countries and 2000+ staff today. In 2020, _Australian Financial Review_ named us one of the country’s most innovative companies. As we continue to establish ourselves as a truly global university, we never lose sight of our student-centric approach. Supported by teams of passionate people, you’ll find endless opportunities for professional development and career progression.
- We are proud to be an equal opportunity employer and committed to creating an inclusive workplace. We do not discriminate on the basis of race, colour, religion, age, ethnicity, gender identity, sexual orientation, disability, or any other protected characteristic.

What we offer:
We support your personal passions, development and wellbeing, to make your working life a more rewarding experience. At
- Torrens University Australia, you’ll benefit from:
- Study free in a course/degree related to your position-
- B Corp certified university - values driven and purpose led-
- Access to internal opportunities - Be supported to learn, grow and move across the organisationHiring process

We’d love to hear from you.
- Applications close: 4th October 2024
- Job reference: R25144