Sales Assistant

1 week ago

Pakenham, Australia AB Nurses Support Services Full time

The Receptionist at a nursing agency will be responsible for greeting visitors, managing phone calls, scheduling appointments, and providing administrative support. The role requires a professional demeanor, attention to detail, and the ability to multitask in a fast-paced healthcare environment.

**Key Responsibilities**:

- **Greeting and Assisting Clients**: Welcome patients, families, staff, and visitors, and assist them as needed.
- **Answering Phones**: Receive and direct phone calls in a professional manner. Take messages or direct calls to the appropriate staff.
- **Scheduling Appointments**: Manage appointment bookings for staff visits, follow-ups, and consultations.
- **Administrative Support**: Handle general administrative duties such as filing, data entry, and preparing documents.
- **Record Keeping**: Maintain accurate records of client information and schedules using the agency's database or software.
- **Communication**: Coordinate between clients, caregivers, and healthcare professionals. Ensure smooth and effective communication across all channels.
- **Billing & Insurance Support**: Assist with basic billing inquiries and verify insurance information as needed.
- **Customer Service**: Provide excellent customer service, addressing client concerns and ensuring satisfaction.
- **Compliance**: Ensure compliance with healthcare regulations, confidentiality, and privacy laws.
- **Client Prospecting**: Identify potential clients, including individuals in need of home care services, hospitals, and long-term care facilities.
- **Sales Presentations**: Conduct presentations and meetings to promote the agency’s nursing services, answering questions and addressing concerns.
- **Client Relationship Management**: Develop and maintain relationships with current and prospective clients, ensuring satisfaction and repeat business.
- **Sales Strategy Development**: Work with the marketing team to develop sales strategies and campaigns to attract new business.
- **Service Customization**: Assess client needs and work with the team to tailor services to meet those needs effectively.
- **Negotiations & Closing**: Handle negotiations and close sales agreements, ensuring that all contractual and regulatory requirements are met.

**Job Type**: Casual

Pay: From $32.00 per hour

Work Authorisation:

- Australia (required)

Work Location: In person

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