Case Manager

1 day ago

Melbourne, Australia AustralianSuper Full time

At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members.

**The Role**

The primary responsibility of a Case Manager is to manage a portfolio of death claims from inception to resolution. This role involves serving as the main point of contact for both internal and external stakeholders regarding all matters related to death claims, representing the Insurance Claims team in a professional manner.

Case Managers provide essential support to the Insurance Claims team by effectively fulfilling service deliverables and aiding in the advancement of the Insurance Claims team's operating model with its key partners.

**Duties and responsibilities**
- Support the team in responding to internal and external insurance claim queries and complaints
- Be a first point of contact for claimants ensuring they are well informed of the claim process and progress; managing their claim with empathy, professionalism and in a timely manner
- Recommend the distribution of death benefits to the Trustee Delegate in accordance with SIS legislation, our Trust Deed, and distribution philosophy.
- Identify claimable insurance benefits for a member and manage interactions with insurers and third parties to ensure successful claims assessments.
- Ensure that the claims register is accurately maintained, and all claimants are informed of the reasons for the decisions made.
- Collaborate with internal and external stakeholders, including vendors, service providers, administrators, and insurance providers, to establish and maintain positive working relationships.Ensure the Insurance Claims team supports all Member Operations services and meets service standards required by other Fund Domains, such as Member and Retirement.

**What you’ll need**
- Min 2 years’ experience in death claims essential
- Excellent written and oral communication skills
- Strong organisational skills to prioritise and manage tasks effectively.
- Meticulous attention to detail and pride in performance
- Ability to work autonomously and pro-actively without supervision and to set own work plan to meet deadlines
- Ability to identify & drive improved ways of working and present new solutions for discussionAn inner drive and energy to help the team deliver excellent outcomes

**Life at AustralianSuper**

AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we’re happy to discuss what this looks like for you.

We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.

**What’s Next**

Australian or New Zealand citizenship or Australian permanent residency status is required.

**_Progress powered by purpose.
- **
- **
- Agencies please note: this vacancy is being managed directly by AustralianSuper’s Talent Acquisition team. We will contact our preferred agency partners should we require additional support. Thank you._

  • Case Manager

    1 week ago

    Melbourne, Australia Refuge Victoria Full time

    About the role WHAT’S ON OFFER Combine your qualifications and experience with your personal passions and values, in a role that changes the lives of some of our community’s most vulnerable people and work alongside a supportive and compassionate team who are committed to creating a safe and free life for people escaping family violence. This role...

  • Case Manager

    5 days ago

    Melbourne, Victoria, Australia Refuge Victoria Full time $60,000 - $90,000 per year

    WHAT'S ON OFFERCombine your qualifications and experience with your personal passions and values, in a role that changes the lives of some of our community's most vulnerable people and work alongside a supportive and compassionate team who are committed to creating a safe and free life for people escaping family violence.This role also offers:• Level 5 of...

  • Case Manager

    3 days ago

    Melbourne, Australia Austin Health Full time

    Location: Melbourne | Northern Metropolitan Job type: Part time Organisation: Austin Health **Salary**: Salary not specified Occupation: Health and Allied Health, Nursing Reference: 46004 **Case Manager** - ** Permanent, part-time position (30.4 hours p/week)**: - ** Registered Nurse (Grade 3), Occupation Theraprist (Grade 2), Social Worker (Grade 2)...

  • Case Manager

    3 weeks ago

    Melbourne, Victoria, Australia Toll Group Full time

    Case Manager & Case Management Associate - Expression of InterestJoin to apply for the Case Manager & Case Management Associate - Expression of Interest role at Toll GroupCase Manager & Case Management Associate - Expression of InterestJoin to apply for the Case Manager & Case Management Associate - Expression of Interest role at Toll GroupAbout Toll GroupAt...

  • Case Manager

    5 days ago

    Melbourne, Australia Austin Health Full time

    Location: Melbourne | Northern Metropolitan Job type: Part time Organisation: Austin Health **Salary**: Salary not specified Occupation: Community Services, Health and Allied Health, Other, Medical, Nursing, Aged Care Reference: 51504 Austin Health is the major provider of tertiary health services, health professional education and research across 3...

  • Case Manager

    3 weeks ago

    Melbourne, Victoria, Australia Department of Justice and Community Safety, Victoria Full time

    Join to apply for the Case Manager - South Region role at Department of Justice and Community Safety, Victoria17 hours ago Be among the first 25 applicantsJoin to apply for the Case Manager - South Region role at Department of Justice and Community Safety, VictoriaGet AI-powered advice on this job and more exclusive features.Make positive changes to the...

  • Case Manager

    3 weeks ago

    Melbourne, Victoria, Australia Drug & Alcohol Services Australia Full time

    Join to apply for the Case Manager - Alternative To Custody (w/ Relocation Assistance) role at Drug & Alcohol Services Australia1 day ago Be among the first 25 applicantsJoin to apply for the Case Manager - Alternative To Custody (w/ Relocation Assistance) role at Drug & Alcohol Services AustraliaGet AI-powered advice on this job and more exclusive...

  • Case Manager

    5 days ago

    Melbourne, Victoria, Australia AMES Australia Full time $90,000 - $120,000 per year

    Full-time Maximum Term position available to 30 June 2026 based at our Dallas siteProvide case management to humanitarian entrantsAnnual salary is $70, % superOther benefits include:Regular performance feedback and performance review processSupportive environment and caring work culture with work/life balanceCultural DiversitySalary packaging (Full FBT...

  • Associate: Disputes

    1 day ago

    Melbourne, Australia White & Case Full time

    **Associate: Disputes** **The Opportunity** Are you ready to make your mark as part of the Commercial Litigation Practice in our Melbourne office? Globally recognised for the breadth and local depth of our experience, we are trusted advisors to the world’s leading Infrastructure providers. As well as guiding clients through their most complex and...

  • Case Manager

    4 weeks ago

    Melbourne, Victoria, Australia AustralianSuper Full time

    Join to apply for the Case Manager role at AustralianSuper2 days ago Be among the first 25 applicantsJoin to apply for the Case Manager role at AustralianSuperAt AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be...